Vanshdeep Prashar
Scarborough
Summary
Dedicated and results-driven Customer Service Representative with over 4 years of experience in delivering high-quality support in fast-paced environments. Proven ability to handle high call volumes, resolve customer issues efficiently, and maintain customer satisfaction ratings above 95%. Strong communication, problem-solving, and conflict resolution skills. Adept at managing inquiries via phone, email, and live chat while ensuring compliance with company policies and service standards. Seeking to leverage customer-focused approach and technical proficiency to contribute to a dynamic support .
Overview
7
7
years of professional experience
Work History
Cargo Handler
FedEx
05.2025 - Current
- Loaded and unloaded shipments, ensuring accurate placement and secure handling of goods.
- Inspected cargo for damage or discrepancies, reporting issues to supervisors promptly.
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Collaborated with team members to streamline loading processes, reducing turnaround time.
- Maintained high success rate in correct and safe handling of explosives.
Customer Service Representative
Intelcom
08.2023 - 12.2023
- With adeptness in prompt and empathetic customer service across various platforms, I efficiently handle inquiries and resolve issues to guarantee customer satisfaction.
- Leveraging comprehensive knowledge of company products, I provide accurate guidance to customers, supported by a proven history of exceptional support and technical assistance delivery.
- Assisted in training new representatives on product knowledge and customer service protocols, fostering team development.
Food Delivery Driver
Uber Eats
03.2023 - 08.2023
- Navigated efficiently to deliver food orders within designated timeframes.
- Utilized GPS and navigation tools to optimize delivery routes.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Collaborated with team members to manage peak delivery times effectively.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
Sales Associate
Ajay Automobile
02.2019 - 11.2020
- Assisted customers with product selection and features, enhancing overall shopping experience.
- Developed strong relationships with clients, encouraging repeat business and customer loyalty.
- Maintained knowledge of automotive products and services to address customer inquiries effectively.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.
Education
High School Diploma -
Niagara College
Toronto, ON09.2024
Skills
- Resolved customer issues
- Handled inbound and outbound calls
- Processed orders and returns
- Maintained customer satisfaction
- Answered inquiries
- Followed up with customers
- Assisted with billing concerns
- Documented customer interactions
- Labeling and tagging
- Loading and unloading
Timeline
Cargo Handler
FedEx
05.2025 - Current
Customer Service Representative
Intelcom
08.2023 - 12.2023
Food Delivery Driver
Uber Eats
03.2023 - 08.2023
Sales Associate
Ajay Automobile
02.2019 - 11.2020
High School Diploma -
Niagara College
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