Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanshdeep Prashar

Scarborough

Summary

Dedicated and results-driven Customer Service Representative with over 4 years of experience in delivering high-quality support in fast-paced environments. Proven ability to handle high call volumes, resolve customer issues efficiently, and maintain customer satisfaction ratings above 95%. Strong communication, problem-solving, and conflict resolution skills. Adept at managing inquiries via phone, email, and live chat while ensuring compliance with company policies and service standards. Seeking to leverage customer-focused approach and technical proficiency to contribute to a dynamic support .

Overview

7
7
years of professional experience

Work History

Cargo Handler

FedEx
05.2025 - Current
  • Loaded and unloaded shipments, ensuring accurate placement and secure handling of goods.
  • Inspected cargo for damage or discrepancies, reporting issues to supervisors promptly.
  • Maintained cleanliness and organization of work areas to comply with safety regulations.
  • Collaborated with team members to streamline loading processes, reducing turnaround time.
  • Maintained high success rate in correct and safe handling of explosives.

Customer Service Representative

Intelcom
08.2023 - 12.2023
  • With adeptness in prompt and empathetic customer service across various platforms, I efficiently handle inquiries and resolve issues to guarantee customer satisfaction.
  • Leveraging comprehensive knowledge of company products, I provide accurate guidance to customers, supported by a proven history of exceptional support and technical assistance delivery.
  • Assisted in training new representatives on product knowledge and customer service protocols, fostering team development.

Food Delivery Driver

Uber Eats
03.2023 - 08.2023
  • Navigated efficiently to deliver food orders within designated timeframes.
  • Utilized GPS and navigation tools to optimize delivery routes.
  • Communicated effectively with customers to ensure satisfaction and address concerns.
  • Collaborated with team members to manage peak delivery times effectively.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.

Sales Associate

Ajay Automobile
02.2019 - 11.2020
  • Assisted customers with product selection and features, enhancing overall shopping experience.
  • Developed strong relationships with clients, encouraging repeat business and customer loyalty.
  • Maintained knowledge of automotive products and services to address customer inquiries effectively.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.

Education

High School Diploma -

Niagara College
Toronto, ON
09.2024

Skills

  • Resolved customer issues
  • Handled inbound and outbound calls
  • Processed orders and returns
  • Maintained customer satisfaction
  • Answered inquiries
  • Followed up with customers
  • Assisted with billing concerns
  • Documented customer interactions
  • Labeling and tagging
  • Loading and unloading

Timeline

Cargo Handler

FedEx
05.2025 - Current

Customer Service Representative

Intelcom
08.2023 - 12.2023

Food Delivery Driver

Uber Eats
03.2023 - 08.2023

Sales Associate

Ajay Automobile
02.2019 - 11.2020

High School Diploma -

Niagara College
Vanshdeep Prashar