Alaa T Qudaih
Toronto,ON
Summary
A confident communicator who can relate well to dental patients. Having a proven ability to ensure that dental practices are continuously updated to provide first rate care to patients and their families. Able to work as part of the dental team, and has a flexible approach to work.
Overview
11
11
years of professional experience
Work History
Dental Office Manager
Dental Office
05.2022 - Current
- Working as a Dental Office Manager, with profound Knowledge of Dental terminology, Processing Dental insurance claims and Abeldent software
- My job includes but not limited to discuss with our patients their proposed treatment plan, their diagnosis and help them understand how their dental insurance benefits cover it according to their plan
- I help patients set a payment plan to make dental treatment more affordable
- My job also includes managing the dental office staff, processing their payroll and help ensure everyone and everything in our office is complying with the Dental college guideline
- I also interview, hire and train new staff as needed
- I am responsible for all of the bank accounts in the office, authorizing transactions, Paying our suppliers and investigate if some payments seem suspicious and making monthly and yearly financial reports to discuss with the office owner
- I ensure that our production is high and meets our monthly and yearly goals and always creating marketing plans and implementing new policies to help the office improve and achieve higher profits while still providing high quality services to our clients
- I interact with suppliers, accountants and IT support technician whenever needed to help ensure our quality of work is always good
Dental Receptionist
Dental Clinic
North York, Toronto, Canada
02.2020 - 01.2021
- Working as a dental receptionist with proficient knowledge of Abeldent Software, performing all aspects of front desk duties from greeting patients, obtaining their records, scheduling appointments, contacting insurance companies and processing post payments and cheques to submitting dental claims and sending and following up to predetermination letters for insurance companies
- Simultaneously working as a Dental assistant performing duties including but not limited to helping dentists achieve better treatment goals, taking dental radiographs, managing the sterilization of all instruments and making sure to keep the clinic organized to help both the dentist and other assistants performance
General Dentist
Special Care Dental Center SCDC
Dammam, Saudi Arabia
01.2014 - 12.2019
- Providing professional dental service and care to patients
- The ability to deal professionally with patients dental phobia
- Wide experience in performing all types of simple and surgical dental procedures with great skill
- Long experience with all cosmetic dental procedures including Veneers, Lumineers, all types of fixed and removable prosthetics and also gingivectomy and crown lengthening
- Great knowledge about the different dental materials in the market
- Good experience in dental assistants duties such as sterilization and infection control along with helping other dentists performing their procedures with comfort and professionalism
- Good experience in dental receptionists duties such as contacting patients, arranging appointments and greeting them in the practice
- Also, worked with different dental softwares to ensure the best approach to patients
Education
Google Cybersecurity Certificate -
Cardiopulmonary resuscitation course (CPR) -
Emergency course -
Infection control course -
Dental cosmetic veneers course -
DubaiLaser in Dentistry -
DubaiMember of the Royal College of Surgeons -
Royal College of Surgeons
England01.2018
Dental internship -
Cairo educational dental hospital (Al –asr Al-ainy)
Cairo12.2013
Faculty of oral and dental medicine -
Cairo University
Egypt12.2012
Fifth secondary school -
Fifth secondary school
Saudi Arabia01.2005
Skills
- Good listening and communication skills
- Attention to details
- Ability to concentrate for long periods
- High ability to multitask
- Ability to meet deadlines
- Great marketing skills
- Persuading skills
- Flexible with work hours
- Flexible with work duties
- Skills to work as dental assistant
- Skills to work as dental receptionist
- Open to learning new skills
- Excited for new challenges
Languages
Arabic
Native or Bilingual
English
Full Professional
Languageandcomputingskills
- Excellent command of spoken and written English.
- Native Arabic speaker.
- Excellent knowledge of Microsoft Office and internet access.
- Proficient with using Abeldent software.
References
Available upon request.
Specialcourses
- Google Cybersecurity Certificate
- Cardiopulmonary resuscitation course (CPR)
- Emergency course
- Infection control course
- Dental cosmetic veneers course
- Laser in Dentistry (Dubai - 02/01/18)
Timeline
Dental Office Manager
Dental Office
05.2022 - Current
Dental Receptionist
Dental Clinic
02.2020 - 01.2021
General Dentist
Special Care Dental Center SCDC
01.2014 - 12.2019
Google Cybersecurity Certificate -
Cardiopulmonary resuscitation course (CPR) -
Emergency course -
Infection control course -
Dental cosmetic veneers course -
Laser in Dentistry -
Member of the Royal College of Surgeons -
Royal College of Surgeons
Dental internship -
Cairo educational dental hospital (Al –asr Al-ainy)
Faculty of oral and dental medicine -
Cairo University
Fifth secondary school -
Fifth secondary school