Gargi Toor
Mississauga,ON
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Dental office
Mississauga, Ontario
02.2024 - 06.2024
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Worked closely with front office staff regarding patient registration issues related to appointment scheduling.
- Performed follow-up calls after each appointment to ensure satisfaction with services provided.
- Monitored no-show rates and took appropriate action when needed.
- Maintained up-to-date records of patient appointments in the electronic medical system.
- Provided general clerical support such as filing, faxing, copying documents.
Delivery Driver
Private company
05.2023 - 12.2023
- Received daily delivery instructions and route assignments from dispatch.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
FOOD SAFETY SUPERVISOR
Cheese Boutique
08.2020 - 04.2023
- Monitored the use of personal protective equipment by employees.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Verified that suppliers are meeting established standards prior to accepting deliveries.
- Assisted in developing systems for tracking food storage temperatures.
- Ensured compliance with food safety regulations and standards.
- Performed internal audits to ensure that all processes were being followed correctly.
- Organized training sessions for staff members regarding safe food handling practices.
Assistant Manager
McDonald's finlayson hospitality
Markham, ON
05.2019 - 07.2020
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
Crew Member
Mcdonlad"s finlayson Hospitality
Markham , Ontario
08.2018 - 04.2019
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided customer service regarding billing inquiries.
- Resolved customer service issues promptly and courteously.
Education
Diploma - Hospitality Operation Management
Centennial College of Applied Arts and Technology
Scarborough, ON09.2019
Skills
- Customer Engagement
- Customer Service
- Route Planning
- Schedule Management
- Punctuality
- Time Management
- Communication
- Strategic Planning
- Employee Relations
- Call handling
- Office Administration
- Customer Relations
- Maintaining confidentiality
- File Management
- Administrative Support
Certification
- first aid
- security Guard license
- Mortgage license
- smart serve
- food handler
Timeline
Receptionist
Dental office
02.2024 - 06.2024
Delivery Driver
Private company
05.2023 - 12.2023
FOOD SAFETY SUPERVISOR
Cheese Boutique
08.2020 - 04.2023
Assistant Manager
McDonald's finlayson hospitality
05.2019 - 07.2020
Crew Member
Mcdonlad"s finlayson Hospitality
08.2018 - 04.2019
Diploma - Hospitality Operation Management
Centennial College of Applied Arts and Technology
- first aid
- security Guard license
- Mortgage license
- smart serve
- food handler
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