Akriti Dhakal
Dartmouth,Nova Scotia
Summary
Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team. I personally believe in working and achieving a leading position by investing personal abilities and co-working team collaboration in any complete or dynamic business environment for better outputs of the organization and myself.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HGS Canada
Halifax, NS
06.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Team Member
Tim Hortons
Toronto, ON
10.2021 - 05.2023
- Greeted customers upon entering the store with friendly demeanor.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Collaborated with team members to maximize productivity and efficiency.
Education
Higher Diploma - International Business
Seneca College of Applied Arts And Technology
North York, ON04-2023
High School Diploma - Business Management
Sagarmatha Secondary School
Nepal04-2020
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in problem-solving and customer handling
- Language - Nepali, English, Hindi
Timeline
Customer Service Representative
HGS Canada
06.2023 - 12.2023
Team Member
Tim Hortons
10.2021 - 05.2023
Higher Diploma - International Business
Seneca College of Applied Arts And Technology
High School Diploma - Business Management
Sagarmatha Secondary School
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