Summary
Overview
Work History
Education
Skills
Languages
Certification
Personnel Competence
Volunteer Experience
References
Timeline
Generic

Akosua Otu

Red Deer,AB

Summary

People-person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse customers. Demonstrates patience and professionalism to propel excellent customer satisfaction and retention. Provides excellent service to travelers while resolving issues before escalation, and consistently meets established goals and objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

International Flight Attendant

Emirates Airlines
02.2016 - 05.2024
  • Provide hospitality and customer service to customer satisfaction
  • Ensure the safety and security of all customers and crew onboard
  • Administer first aid when the need arises, manage and contain suspected communicable diseases on board a flight
  • Advertising and sales of onboard duty-free merchandise and running accounts for sold stock
  • Prepare accurate reports concerning significant issues.

Teller

Global Access Savings and Loans
10.2014 - 01.2016
  • Accepting deposits and paying cheques of customers
  • Cross selling of products and services
  • Responding to customer enquiries
  • Addressing of customers complaints and needs.

Claims Assistant

National Health Insurance Authority
11.2013 - 07.2014
  • Vetting of insurance claims forms
  • Monitoring accredited facilities
  • Giving reports on vetted claims
  • Making recommendations that claims should be paid or not.

Assistant Auditor

The Registrar General Department
06.2011 - 08.2011
  • Auditing the accounts of the department for accuracy of payment vouchers
  • Seeing to it that payment vouchers reconcile with bank statement at the end of every month.

Education

Diploma - Computer Programming

Red Deer Polytechnic
Red Deer, AB

Certificate - Hospitality Learning Experience

EHL Hospitality Business School
Lausanne, Switzerland
04.2024

BBA Financial Management -

Zenith University College
06.2013

West Africa Senior School Certificate -

Ofori Panin Senior High School
05.2008

Skills

  • Verbal and written communication
  • Safety Procedures
  • Cross-cultural communication
  • Administrative tasks
  • Conflict Mediation
  • Strong Work Ethic

Languages

English
Full Professional

Certification

  • Data Science Foundation: Choosing the right Data Base, 06/01/20, LinkedIn
  • Introduction to Data Science, 06/01/20, LinkedIn

Personnel Competence

Microsoft Excel, Access, PowerPoint, Microsoft Word.

Volunteer Experience

  • Corona Relief Accra, 01/01/21, Raising funds to support basic needs of people struggling during the Covid-19 pandemic.
  • Plant A tree Ghana, 2010, Planting of trees and education on importance of afforestation.
  • Stop Aids Love Life, Present, Education on how to stop the spread of HIV.
  • Malaria Free Future, Present, Distribution of mosquito nets and repellents, educating people in rural areas on how to prevent malaria.
  • Pad the Girls Ghana, Present, Distribution of Sanitary pad to girls in rural areas and the education on personal hygiene.

References

Available upon request

Timeline

International Flight Attendant

Emirates Airlines
02.2016 - 05.2024

Teller

Global Access Savings and Loans
10.2014 - 01.2016

Claims Assistant

National Health Insurance Authority
11.2013 - 07.2014

Assistant Auditor

The Registrar General Department
06.2011 - 08.2011

Diploma - Computer Programming

Red Deer Polytechnic

Certificate - Hospitality Learning Experience

EHL Hospitality Business School

BBA Financial Management -

Zenith University College

West Africa Senior School Certificate -

Ofori Panin Senior High School

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Akosua Otu