Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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BEATRIZ GIGLIO AZEVEDO

Surrey

Summary

Driven professional with a proven track record in customer service and team leadership. Excelled in conflict resolution and relationship building, enhancing customer satisfaction and team dynamics. Skilled in multitasking and effective communication, consistently meeting objectives with a positive attitude. Demonstrated ability to maintain high standards in fast-paced environments, embodying a blend of excellent problem-solving skills and a commitment to quality.

Overview

5
5
years of professional experience

Work History

International Flight Attendant

Porter Airlines
08.2024 - Current
  • Delivered exceptional customer service to diverse international passengers, ensuring a comfortable travel experience.
  • Coordinated with cabin crew to execute safety protocols and emergency procedures during flights.
  • Trained new flight attendants on company policies, safety measures, and service standards.
  • Resolved passenger conflicts and medical emergencies during flights.

Customer Service Specialist

Air Canada
10.2023 - Current
  • Resolved escalated customer issues quickly and efficiently while adhering to company policy.
  • Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
  • Met daily customer service quotas with a focus on quality.
  • Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
  • Addressed customers courteously using suitable methods and problem-solving skills.

Barista

starbucks
07.2021 - 11.2023
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Greeted guests with pleasant smile and superior customer service.

Server/Hostess

rio brazilian steakhouse
09.2020 - 01.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Emergency Health Sciences in EMR - PCP

Justice Institute of British Columbia
09.2023

High School Diploma - undefined

Pinetree Secondary School
01.2006

Skills

  • Safe Food Handling Practices
  • Equipment and Store Cleaning
  • Customer Service
  • Relationship Building
  • Verbal and written communication
  • Medical emergency response
  • Team Player
  • Active Listener
  • Calm Under Pressure
  • Multitasking
  • Conflict Resolution
  • Positive Attitude
  • Decision Making
  • Active Listening
  • Written Communication
  • Effective Communication

LANGUAGES

Portuguese - Native
English - Native

Timeline

International Flight Attendant

Porter Airlines
08.2024 - Current

Customer Service Specialist

Air Canada
10.2023 - Current

Barista

starbucks
07.2021 - 11.2023

Server/Hostess

rio brazilian steakhouse
09.2020 - 01.2021

High School Diploma - undefined

Pinetree Secondary School

Emergency Health Sciences in EMR - PCP

Justice Institute of British Columbia

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BEATRIZ GIGLIO AZEVEDO