Summary
Work History
Education
Skills
Languages
Timeline
Generic

Joanne lindup

Mississauga,ON

Summary

Adept at fostering client relationships and enhancing customer satisfaction, as demonstrated during my tenure at Hand&Stone, I excel in verbal and written communication and sanitation maintenance. My proactive approach to problem-solving and strong work ethic has significantly contributed to operational excellence and increased client loyalty, underscoring my commitment to professionalism and team collaboration.

Work History

International Flight Attendant

Canada 3000
  • Resolved passenger conflicts and medical emergencies during flights.
  • Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured safety and comfort of customers onboard aircraft.

Lead Spa Associate

Hand&Stone
01.2022
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Conducted regular audits of treatment rooms for cleanliness standards compliance.
  • Streamlined front desk procedures, improving guest check-in and checkout experiences.
  • Maintained accurate client records to provide personalized services during each visit.
  • Promoted spa packages and retail products effectively, increasing sales revenue for the business.
  • Collaborated with cross-functional teams such as therapists, estheticians, and management to achieve company goals and maintain a cohesive work environment.
  • Contributed to efficient spa operations by managing appointment schedules and coordinating staff availability.
  • Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
  • Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
  • Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
  • Developed strong relationships with clients, resulting in increased loyalty and return visits.
  • Coordinated special events or promotions within the spa, generating additional interest in services offered from new clientele.
  • Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
  • Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
  • Ensured compliance with all safety protocols and regulations within the spa facility, maintaining a safe environment for both clients and staff members.
  • Assisted in inventory management tasks, ensuring adequate stock levels of products and supplies at all times.
  • Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
  • Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Greeted guests and escorted to correct treatment rooms.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Participated in team meetings and staff training.

Home Daycare Owner

Self Employed Services
09.2004
  • Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
  • Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
  • Implemented effective behavior management strategies to create a positive and respectful atmosphere conducive to learning and growth.
  • Continuously evaluated and updated the curriculum based on current research in early childhood education, resulting in improved outcomes for children in care.
  • Managed daily operations of the home daycare business, including staff scheduling, budgeting, and recordkeeping.
  • Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
  • Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
  • Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
  • Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
  • Enhanced children''s development by implementing age-appropriate activities and educational programs.

Education

Early Childhood Education - Childcare

Capilano College
North Vancouver, BC

Skills

  • Verbal and written communication
  • Cleanliness and sanitation
  • Safety Procedures
  • Hygiene and Sanitation
  • Upselling Services
  • Appointment Scheduling
  • Client Confidentiality
  • Cleaning and sanitation
  • Guest Engagement
  • Sanitation maintenance
  • Spa tours
  • Guest Relations
  • Stock replenishment
  • Opening and closing procedures
  • Reception Management
  • Supply Restocking
  • Sales and Upselling
  • Sterilization standards
  • Client Records Management
  • Laundry Management
  • Reception oversight
  • Strong Work Ethic
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking and Organization
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Valid Driver's License
  • Decision-Making
  • Clean Driving Record
  • Relationship Building
  • Team building
  • Client satisfaction
  • Self Motivation
  • Product Knowledge
  • Interpersonal Skills
  • Professionalism

Languages

English
Professional Working

Timeline

Lead Spa Associate

Hand&Stone
01.2022

Home Daycare Owner

Self Employed Services
09.2004

International Flight Attendant

Canada 3000

Early Childhood Education - Childcare

Capilano College

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Joanne lindup