AKIRA H. HAGGERTY
Los Angeles
Summary
Having lived in Japan for the past four years while pursuing my college education, I've developed strong cross-cultural communication skills, and conversational fluency in Japanese. My experience in multiple customer service roles has made me highly attuned to customer needs, and effective in maintaining positive, professional interactions. As a student leader, I organized and led orientation camp programs for incoming freshmen, gaining hands-on experience in event coordination, teamwork, and managing group dynamics under pressure. These experiences have strengthened my ability to stay calm, think critically, and make effective decisions in high-stress environments. I bring a solutions-oriented mindset, a global perspective, and enthusiasm for learning to every role I take on.
Overview
5
5
years of professional experience
Work History
Supervisor
Tpumps
Monrovia
02.2026 - Current
- Oversaw daily operations to ensure efficient service during peak hours.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels and placed orders to maintain product availability.
Restaurant Waiter
Sweet Fires
Upland
11.2025 - Current
- Managed table assignments to optimize seating and flow.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
SHIFT LEAD
HARLOW ICE CREAM
06.2024 - 08.2025
- Prepare orders for customers coming in person and on Uber Eats while refilling stock and cleaning up workstations.
- Managed inventory levels and ensured product freshness and quality.
- Trained new team members on customer service and operational procedures.
- Assisted in creating promotional displays to attract customer attention.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
BARTENDER/ BARISTA
TUB
12.2022 - 08.2024
- Served customers upstairs and downstairs, took orders while making drinks.
- Learning new recipes every few weeks and I kept up with seasonal recipes every couple of months.
- Catered to a variety of customers who spoke Japanese and English and often.
- Often ran the store by myself while also making grocery runs during hours for ingredients etc.
BARISTA
TPUMPS
06.2021 - 01.2022
- Busy working environment with long lines.
- Took orders from customers, made drinks and prepared teas/toppings.
- Executed promotional events to enhance customer engagement and boost sales visibility.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Bachelor of Arts - Literature
SOPHIA UNIVERSITY
Tokyo, Japan09-2025
High School Diploma -
ALHAMBRA HIGH SCHOOL
Alhambra05-2021
Skills
- Detail-oriented
- Team building
- Effective communication
- Curriculum implementation
- Conflict resolution
- Task prioritization
Accomplishments
- Los Laureados Award
- California Seal of Biliteracy (Japanese)
Languages
Japanese
Professional
Timeline
Supervisor
Tpumps
02.2026 - Current
Restaurant Waiter
Sweet Fires
11.2025 - Current
SHIFT LEAD
HARLOW ICE CREAM
06.2024 - 08.2025
BARTENDER/ BARISTA
TUB
12.2022 - 08.2024
BARISTA
TPUMPS
06.2021 - 01.2022
Bachelor of Arts - Literature
SOPHIA UNIVERSITY
High School Diploma -
ALHAMBRA HIGH SCHOOL