Akilah Baxter
Etobicoke
Summary
Hardworking student offering part time experience and extensive knowledge. Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes. Excellent time management skills, skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothing resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Airway Interline Services
06.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Maintain accurate records of flight information to provide timely updates to passengers
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Cashier Supervisor
No Frills
07.2022 - 06.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Help customers complete purchases, locate items and join reward programs
Retail Sales Associate
Marshalls
06.2023 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Arts - Criminal Justice And Public Policy
University of Guelph
Guelph, ON06-2028
High School Diploma -
North Albion Collegiate Institute
Etobicoke, ON06-2024
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Listening Skills
- Store Opening and Closing
- Cash Register Operation
- Fitting Room Maintenance
- Supply Restocking
Languages
English
Native or Bilingual
Timeline
Passenger Service Agent
Airway Interline Services
06.2024 - Current
Retail Sales Associate
Marshalls
06.2023 - 04.2024
Cashier Supervisor
No Frills
07.2022 - 06.2024
Bachelor of Arts - Criminal Justice And Public Policy
University of Guelph
High School Diploma -
North Albion Collegiate Institute
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