Sandra Contreras
Montreal ,QC
Summary
I am a flexible person willing to learn and contribute to the success of the team, I prefer employment options where good customer service and positive attitude will make a difference.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Authorized to work in Canada (permanent resident) European Union passport (Spain)
Overview
6
6
years of professional experience
Work History
Passenger Handling Agent
Airway Interline
Montreal , QC
04.2023 - Current
- Passenger attention in flight cancellations or delays
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- coordination of resources to provide passengers with hotel, transportation and meals if necessary
Medical Secretary
IGEDERMA
Guipuzkoa , Spain
01.2018 - 03.2022
- Transcribed doctor's orders into the electronic health record system.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Ordered office supplies when needed while monitoring inventory levels at all times.
Education
Degree in Psychology -
UNED
Bilbao 10.2021
Skills
- Strong Communication Abilities
- Organizational Skills
- Ensuring Customer Satisfaction
- Positive Attitude
- Customer Service Abilities
- Stress Management
Languages
Spanish
Native/ Bilingual
French
Professional
English
Limited
Timeline
Passenger Handling Agent
Airway Interline
04.2023 - Current
Medical Secretary
IGEDERMA
01.2018 - 03.2022
Degree in Psychology -
UNED
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