PRATHAM GOYAL
BRAMPTON,ON
Summary
Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. Detail-oriented team player with strong organizational-skills. Ability to handle multiple projects simultaneously with a high-degree of accuracy. Customer service-oriented and quality-driven with a proactive approach to handling routine and complex issues.
Overview
3
3
years of professional experience
Work History
AIRPORT PASSENGER SERVICE AGENT
AIRWAY INTERLINE
02.2024 - 08.2024
- Maintained accurate passenger records by diligently updating reservations systems with relevant information such as seat assignments, meal
preferences, or special requests. - Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Collaborated closely with team members to achieve excellence in overall airport operations.
CUSTOMER SERVICE REPRESENTATIVE
GILL INTERNATIONAL TRAVEL
10.2022 - 11.2023
- Contributed to ticket sales growth by upselling products and services based on individual customer requirements.
- Also maintained all records of sales and purchases using MS-excel, Galileo and Amadeus.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Research, explore and study different travel destination options.
- Provide travel consulting services to walk-in customers, over the phone and by email.
- Handles travel issues, conflicts, complaints, cancellations and refunds or maintained accurate records of bookings, payment, transaction, discounted fees.
CASHIER
DHABBA JUNCTION
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer loyalty by participating in rewards program enrollment.
FRONT DESK ASSISTANT
TJX CANADA
04.2021 - 03.2022
- Handled customer inquiries with empathy, resulting in increased loyalty and repeat business.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Education
Associate of Applied Science - COMPUTER PROGRAMMING
Sault College of Applied Arts And Technology
04.2023
Skills
- Excellent Communication
- Customer Service
- Positive Attitude
- Active Listening Skills
- Time Management
- Interpersonal Skills
- Teamwork and Collaboration
- Organizational Skills
Languages
English
Native or Bilingual
PUNJABI
Native or Bilingual
HINDI
Native or Bilingual
Timeline
AIRPORT PASSENGER SERVICE AGENT
AIRWAY INTERLINE
02.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE
GILL INTERNATIONAL TRAVEL
10.2022 - 11.2023
CASHIER
DHABBA JUNCTION
03.2022 - 10.2022
FRONT DESK ASSISTANT
TJX CANADA
04.2021 - 03.2022
Associate of Applied Science - COMPUTER PROGRAMMING
Sault College of Applied Arts And Technology
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