AJAY SATHYACHANDRAN
Mississauga,ON
Summary
Detail-oriented and customer-focused Food Service Supervisor with 3+ years of experience in food and beverage operations, team supervision and customer service. Proven ability to coordinate front-line staff, oversee food service events and ensure compliance with safety and operational standards. Skilled in inventory management, cash handling, event coordination and POS systems. Seeking to leverage expertise in food service supervision for the position.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor/Shift Lead
Wingstop
01.2025 - 05.2025
- Supervise daily shift operations, leading a team of 5-10 staff members to ensure high-quality service and operational efficiency.
- Monitor food preparation and customer service to maintain Wingstop's brand standards and compliance with food safety guidelines.
- Manage POS systems and cash handling, including end-of-day reports and register reconciliations with 100% accuracy.
- Handle customer concerns and resolve issues promptly, resulting in a 95% customer satisfaction rate on post-shift feedback.
- Support managers in administrative tasks and act as the point of contact during shift changes or in the manager's absence.
Supervisor
KAKORI Restaurant
08.2023 - 02.2025
- Supervised and coordinated front-line staff ensuring smooth food service operation.
- Reduced customer complaints by 35% and increased repeat business by 10% through improved service protocols.
- Managed daily inventory and reduced food waste by 20%, optimizing cost control measures.
- Coordinated 75+ catering events, ensuring seamless execution and client satisfaction.
Licensed Server
City of Mississauga
09.2023 - 12.2024
- Process transactions and assist customers while ensuring compliance with company policies.
- Provide excellent customer service and contribute to a positive customer experience.
Education
Postgraduate Diploma - Human Resources Management
Algoma University
Postgraduate Diploma - International Business Management
Sheridan College
Bachelor of Business Administration - Marketing
Manipal University
Skills
- Food & Beverage Operations
- Staff Supervision & Training
- Inventory Control & Loss Prevention
- Cash Handling & POS Systems
- Customer Service & Conflict Resolution
- Safety & Compliance Regulations
- Microsoft Office
- Scheduling coordination
- Sales support
Certification
- Smart Serve Certification
- Food Handler's Certification
- Emergency First Aid & CPR C
Languages
English
Hindi
Malayalam
Tamil
Timeline
Supervisor/Shift Lead
Wingstop
01.2025 - 05.2025
Licensed Server
City of Mississauga
09.2023 - 12.2024
Supervisor
KAKORI Restaurant
08.2023 - 02.2025
Postgraduate Diploma - Human Resources Management
Algoma University
Postgraduate Diploma - International Business Management
Sheridan College
Bachelor of Business Administration - Marketing
Manipal University
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