Ainiwa Aihenaer
Toronto ,ON
Summary
Compassionate and reliable Social Service Worker graduate with hands-on experience in community support, food service assistance, and customer service. Skilled in administrative tasks and front-line service delivery, with the ability to thrive in fast-paced environments. Committed to upholding dignity, safety, and respect in all client interactions. Eager to contribute to WoodGreen’s mission by supporting food bank operations and assisting with marketing and promotional efforts that engage and empower seniors.
Overview
5
5
years of professional experience
Work History
Interpreter Volunteer
CICS (Centre for Immigrant and Community Services)
Toronto, ON
05.2025 - Current
- Supported mostly senior clients by providing Mandarin interpretation during settlement appointments, ensuring clear communication and respectful service delivery.
- Shadowed settlement workers and gained hands-on experience using OCMS to update and manage client records.
- Interpreted sensitive topics—immigration, benefits, and government services—with accuracy, confidentiality, and neutrality.
Customer Service Associate
Swarovski
Toronto, ON
03.2020 - 05.2023
- Delivered high-quality customer service to a diverse clientele in a fast-paced retail environment.
- Maintained visual merchandising standards, organized display areas, and ensured product cleanliness and presentation.
- Collaborated with the team to meet daily targets while maintaining an inclusive and welcoming store atmosphere.
- Developed interpersonal skills through one-on-one client interactions.
Social Services Worker
Alpha Resources
Toronto, ON
10.2021 - 06.2022
- Fostered a welcoming and respectful environment for individuals experiencing homelessness, mental health issues, or substance use challenges.
- Handled sensitive and confidential data, ensuring security and non-disclosure.
- Assisted kitchen staff with meal preparation and distribution, ensuring food safety and hygiene protocols were followed.
- Maintained well-organized, up-to-date records of services provided, supporting efficient case reporting.
- Responded to urgent situations by notifying the appropriate on-site staff or supervisors.
Case Manager Intern
St. Stephen's Community House
Toronto, ON
09.2020 - 06.2021
- Offered accurate information on the community agency's programs, services, and events, guiding procedural and program-related services.
- Maintained accurate records and documented the client's data in the company databases.
- Demonstrated integrity while handling emotionally sensitive information.
- Assisted with administrative tasks, such as scheduling appointments, preparing case files, and organizing team meetings.
Education
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
North York, ON06-2021
Bachelor - Psychology
Ege University
Izmir, Turkey 12-2017
Highlight of Qualifications
- Safe Food Handler Certification; familiar with food safety and hygiene best practices
- Experience supporting seniors in community and nonprofit settings
- Administrative support skills: appointment scheduling, intake, data entry, and record keeping
- Technologically proficient in Microsoft Office, Zoom, and digital communication platforms
- Fluent in English, Mandarin, Uyghur, and Turkish; effective in cross-cultural and intergenerational communication
- Strong teamwork, time management, and adaptability in fast-paced environments
- Valid Vulnerable Sector Screening completed
Timeline
Interpreter Volunteer
CICS (Centre for Immigrant and Community Services)
05.2025 - Current
Social Services Worker
Alpha Resources
10.2021 - 06.2022
Case Manager Intern
St. Stephen's Community House
09.2020 - 06.2021
Customer Service Associate
Swarovski
03.2020 - 05.2023
Diploma - Social Service Worker
Seneca College of Applied Arts And Technology
Bachelor - Psychology
Ege University