Faduma Omar
Labrotorian
Ottawa,ON
Summary
Dedicated Customer Service Representative experienced in tax preparation and documentation management. Enhanced customer service protocols and increased efficiency through process improvement and effective team collaboration. Managed high volumes of inbound calls while maintaining strong customer relationships and utilizing CRM systems to support active listening and multitasking.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Interpreter Volunteer
Somware Consulting Inc.
Ottawa, ON
06.2025 - Current
- Provided accurate interpretation services for clients in various settings.
- Translated documents and materials for client meetings and workshops.
- Conducted research on terminology to ensure precise language use during sessions.
- Engaged with diverse groups to promote inclusivity and effective dialogue.
- Communicated effectively with clients regarding their individual needs and preferences.
Customer Service Representative
Sahal Tax Service
Ottawa, ON
02.2025 - 04.2026
- Assisted clients with tax preparation inquiries and documentation submission.
- Managed customer data entry into company software for efficient record-keeping.
- Maintained confidentiality of sensitive customer information in all interactions.
- Supported the team in improving customer service protocols and processes.
Volunteer
Liberal Party
Ottawa, ON
01.2025 - 05.2025
- Organized community outreach events to engage local constituents and promote initiatives.
- Collaborated with team members to develop campaign materials and messaging strategies.
- Coordinated volunteer schedules to ensure adequate staffing for events and activities.
- Supported fundraising efforts by organizing donor outreach and events planning initiatives.
Education
Bachelor of Science - Medical Laboratory Science
International University of Africa
Sudan01-2015
Skills
- Customer relationship management
- Customer data management
- Process improvement
- Documentation accuracy
- Confidentiality practices
- Financial reporting
Languages
English
Full Professional
Arabic
Full Professional
Somali
Native/ Bilingual
Certification
Investment Funds in Canada Course (IFC)
Affiliations
Volunteered Liberal Party of Canada last Election.
Timeline
Interpreter Volunteer
Somware Consulting Inc.
06.2025 - Current
Customer Service Representative
Sahal Tax Service
02.2025 - 04.2026
Volunteer
Liberal Party
01.2025 - 05.2025
Bachelor of Science - Medical Laboratory Science
International University of Africa