I would consider myself a motivated leader who strived to foster a shift of efficiency through practices of open communication, training opportunities and positive relationships. Always setting a goal for myself to strive for as the work environment is forever evolving.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
8161 La Palma Ave, Buena Park, CA 90620
09.2023 - 01.2026
Supervised team members to ensure adherence to operational standards and customer service excellence.
Coordinated daily shifts, optimizing staffing levels for peak hours and maintaining workflow efficiency.
Trained new employees on food safety protocols and company policies to enhance team performance.
Resolved customer inquiries and complaints promptly, fostering positive dining experiences and loyalty.
Trained in procedures of Team Lead, Costumer Experience Monitor Resolutions and money ordering.