Adrian L. Scotto
Anaheim
Summary
Professional in client relations with strong track record of driving customer satisfaction and loyalty. Known for excellent communication, problem-solving, and strategic thinking skills. Consistently fosters team collaboration, adapts to changing needs, and achieves measurable results. Highly reliable and focused on optimizing client experiences and business outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Relations Manager
PRAM Insurance Services, Inc.
11.2017 - 10.2023
- Implemented and managed stand-alone pharmacy insurance plans for PRAM's individually insured client base
- Supported PRAM's contracted insurance brokers and agents by finding the best pharmacy plan to fit their clients
- Hosted trainings for the insurance agents to inform them of PRAM's plan offerings
- Sought out and quoted new business from established clients
- Worked with my co-workers to come up with solutions to better support our clients
Community Representative
Shea Homes
08.2015 - 10.2017
- Managed and sold new homes in newly built 55+ and single-family home communities in Rancho Mission Viejo, CA and Lake Forest, CA
New Home Sales Host
Temps Plus
10.2014 - 08.2015
- Worked as a temporary new home sales host for Irvine Pacific, Standard Pacific and Lennar Homes
- Welcomed customers and toured them through the new home models and standing inventory homes
- Managed the sales office and organized the marketing collateral
- Made follow up calls from the community registration cards
- Encouraged real estate agents to bring in their prospective buyers for a tour
- Assisted the community representative by preparing closing paperwork from current home buyers
Residential Realtor
Century 21 Award Real Estate Agency
04.2013 - 10.2014
- Sold residential property via referred customers, friends and cold calling
- Market, show open house tours and drive customers to available homes on the market
- Access the MLS database to find the best available homes for my clientele
- I was a member of Team Kellison, an experienced team of top selling agents in Orange County
Outside Sales/Member Development
Professional Compounding Centers of America (PCCA)
01.2011 - 08.2012
- Sold raw chemicals, supplies and equipment to independent retail pharmacies for the use in pharmaceutical compounded medications
- Sold PCCA membership contracts to high volume prospects
- Negotiated large volume chemical and equipment pricing
- Encouraged our members to utilize Eagle Analytical's testing services to maintain confidence in their preparations
- Established relationships with over 200 independent retail pharmacy owners to promote the use of PCCA proprietary products and services throughout the Southern California territory
- Grew territory from 65% to plan finishing at 101% to plan in 2011
- Reached 100% of plan for 2012 calendar year by July
- Given additional responsibility to work PCCA's top proprietary Bio Identical Hormone Replacement Therapy (BHRT) event in Feb 2012
- Selected to plan, organize and manage various trade shows in the Southern California territory throughout 2012
- Ranked #3 of 14 Reps in company for top bulk chemical sales 2011
Outside Sales/Account Executive
Letco Medical (A Division of the Harvard Drug Group)
03.2006 - 01.2011
- Sold raw chemicals, supplies, equipment and services to independent retail pharmacies for the use in pharmaceutical compounded medications
- Negotiated pricing on chemicals, supplies and equipment
- Established relationships with over 1,200 independent retail pharmacy owners to promote Letco Medical branded chemicals throughout the state of California
- Responsible for a 30% growth in New Business via cold calling, customer recommendations and attending trade shows in 2010 under merger circumstances
- Selected to remain with Letco Medical after merger with Spectrum Pharmacy Products effective May 1, 2010
- Promoted solely to Account Executive of the Pharmacy division within Spectrum Pharmacy Products in Jan 2010
- Increased laboratory sales by 30% in 2009 vs previous year
- Grew laboratory territory from 70% of goal to 100% of goal in 2008
- Promoted to Account Executive of the Laboratory division within Spectrum Chemical & Laboratory Products in Aug 2008 while simultaneously working the pharmacy division
- Given additional responsibility of Northern California territory from first year and a half sales success in Southern California territory in Jan 2008
- Increased overall sales by 40% in 2007 vs previous year
- Received sales achievement award in 2007 for '100% of goal in Supplies & Equipment'
- Received sales achievement award in 2007 for '100% of goal in Preferred Vendors and Bulk Chemicals'
- Awarded 'Top Sales Representative' in 2006 via Preferred Vendor contest
- Grew neglected territory from 60% of goal to 100% of goal in 2006
Education
Bachelor's Degree - Psychology
University of California
Irvine, CAAssociate Degree - Pre-Pharmacy/Liberal Arts
Santiago Canyon College
Orange, CASkills
- Excellent Communicator
- Account management
- Client relationship management
- Team Collaboration
- Flexibility
- Adaptability
- Problem-solving
- Critical Thinking
- Empathy
- B to B sales
- Sales negotiation
- Microsoft Word/ PowerPoint/ Excel/ Outlook
Certification
California Pharmacy Technician's License; Status: Active
Job Related Training
- HIPAA Training, 2017-2023
- PCCA Compounding Comprehensive Course, 03/01/11
- PCCA Compounding Comprehensive Course, 09/01/11
- PCCA Compounding Comprehensive Course, 04/01/12
- Jack Daly Sales Training, 06/01/11
- Sandler Sales Institute Training (Presidents Club), 02/01/11 - 04/30/11
- The Daley Institute Sales Training, 06/01/09
- DEA Drug Diversion Detection & Prevention Training, 02/01/09
Timeline
Client Relations Manager
PRAM Insurance Services, Inc.
11.2017 - 10.2023
Community Representative
Shea Homes
08.2015 - 10.2017
New Home Sales Host
Temps Plus
10.2014 - 08.2015
Residential Realtor
Century 21 Award Real Estate Agency
04.2013 - 10.2014
Outside Sales/Member Development
Professional Compounding Centers of America (PCCA)
01.2011 - 08.2012
Outside Sales/Account Executive
Letco Medical (A Division of the Harvard Drug Group)
03.2006 - 01.2011
Bachelor's Degree - Psychology
University of California
Associate Degree - Pre-Pharmacy/Liberal Arts
Santiago Canyon College
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