Adrian Rivera
Stockton,CA
Summary
Customer-focused Professional with extensive experience in sales, Customer Service, and client relations. Proven ability to drive revenue growth, strengthen customer relationships, enhance the buying experience, and contribute to a positive company reputation within target markets. Ongoing and results- oriented professional with strong communication, interpersonal, and problem- solving skills, along with a proactive approach to identifying customer needs, achieving sales goals, and representing company brands professionally.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Licensed Optician
Luxottica Retail
Manteca, CA
05.2025 - Current
- Recommended frames and lens options based on prescriptions, lifestyle needs, and style preferences.
- Adjusted, repaired, and fine-tuned eye wear to improve fit, alignment, and customer satisfaction.
- Verified insurance benefits and processed orders through point-of-sale systems with strong attention to detail.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Interpreted prescriptions and recommended eyewear solutions aligned with patient vision needs and lifestyle.
- Measured pupillary distance, seg height, and frame fit for accurate lens fabrication.
- Verified lens orders, coatings, and frame selections for prescription accuracy and quality control.
- Adjusted, repaired, and dispensed frames to improve comfort, alignment, and visual performance.
- Educated patients on lens options, care instructions, and proper eyewear use.
- Contributed to an increase in repeat business through exceptional customer service and follow-up aftercare appointments.
- Achieved high-quality results with meticulous attention to detail during lens fitting procedures.
- Assisted patients in selecting frames that met their aesthetic preferences and budget requirements.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Collaborated with optometrists to ensure seamless patient care and support as needed.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Maintained safe, clean and organized environment to increase patient comfort.
- Learned new catalog of items to present current options to patients.
Optician
Oakland Vision Center
Oakland
11.2022 - 05.2024
- Performed pre-examination testing, including visual acuity,and lensometry, for efficient patient flow.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Collaborated with suppliers to ensure timely restocking of high-quality optical products.
- Assisted optometrists with contact lens fittings, frame adjustments, and diagnostic imaging procedures.
- Educated patients on contact lens insertion, removal, and proper care instructions.
- Verified insurance information and prepared charts for scheduled examinations.
- Improved clinic workflow by coordinating appointments, exam rooms, and back-office support.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Aided in selection of eyeglass frames based on customer preferences.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
- Strengthened customer relationships through timely communication about order status updates and appointment reminders.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Increased sales by presenting customers with a variety of frame styles and lens options tailored to their needs.
Lab tech Apprentice
Eye Lab
San Ramon
02.2022 - 11.2022
- Inspected finished lenses for defects, alignment, and prescription accuracy before release.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Implemented suggestions from mentors, leading to enhanced productivity and skill development.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Learned wide range of simple and complex techniques from on-the-job training.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Maintained inventory of frames, lenses, and lab supplies to support daily workflow
- Interpreted prescriptions and prepared eyewear orders for accurate lens fabrication and dispensing
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Inspected finished lenses for defects, coatings, and measurements against lab specifications.
- Cut, edged, and mounted lenses into frames using optical lab tools and machinery.
- Cleaned, labeled, and organized lens inventory to support efficient order processing.
- Interpreted job tickets and prescription details to complete work accurately.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Stayed up-to-date on industry advancements, incorporating new technologies into daily practices to stay ahead of competitors in providing top-quality products.
- Reduced waste and saved resources by utilizing precise measurements and cutting techniques in the lens manufacturing process.
Patient Coordinator
Site for Sore Eyes
Walnut Creek, CA
11.2020 - 11.2022
- Answered patient inquiries, explained next steps, and resolved scheduling concerns professionally.
- Scheduled patient appointments, procedures, and follow-up visits with accurate calendar coordination.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Prepared intake forms, consent documents, and visit packets for clinical appointments.
- Verified insurance coverage, authorizations, and referral requirements before patient visits.
Education
High School Diploma -
Edison
Stockton, CACertificate of Completion Optical Apprenticeship - Opticianry
Martinez Education
Martinez, CASkills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Optical dispensing
- Visual acuity testing
- Insurance verification
- Frame selection
- Retail sales
- Optical orders
- Eyewear brands
- Optical equipment maintenance
- Prescription interpretation
- Contact lens
- Eyewear trends
- Eyewear adjustments
- Ocular anatomy proficiency
- Contact lens care
- Eyeglass repair
- Multitasking
- Critical thinking
- Reliability
- Excellent communication
- Visual field testing
- Organizational skills
- Active listening
- Adaptability and flexibility
- Relationship building
- Interpersonal skills
- Analytical thinking
- Children's eye wear
- Quality control
- Time management
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
Certification
- Certificate of Completion Optical apprenticeship - January 2025
- American Board of Opticianry License - February 2025
- National Contact Lens Examiners License - May 2025
LANGUAGES
English, Spanish
Personal Information
Title: Optician/Lab Technician
Timeline
Licensed Optician
Luxottica Retail
05.2025 - Current
Optician
Oakland Vision Center
11.2022 - 05.2024
Lab tech Apprentice
Eye Lab
02.2022 - 11.2022
Patient Coordinator
Site for Sore Eyes
11.2020 - 11.2022
High School Diploma -
Edison
Certificate of Completion Optical Apprenticeship - Opticianry
Martinez Education