Adonai Mayenge
Toronto,ON
Summary
Results-driven professional with a proven track record of success in various roles. Skilled in communication, problem-solving, and team collaboration, with a strong ability to adapt to diverse environments. Possesses a solid foundation in customer service, sales, and administrative tasks. Committed to delivering high-quality results and driving positive outcomes. Seeking opportunities to utilize skills and experience in a dynamic work setting.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Bilingual Customer Service Representative
FoundEver
03.2023 - 06.2023
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Bilingual Customer Service Representative
Global Face Direct
07.2021 - 02.2022
- Collaborated with other departments to resolve customer issues requiring cross-functional support or expertise, resulting in significant reduction in resolution time.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention, achieving 95% customer satisfaction rate.
- Effectively handled objections and managed donor concerns, assisting in acquiring highest number of long-term donors and increasing donations.
- Tended to daily inbound and outbound donor communications, managing an average of 75 interactions per day.
Bilingual 911 Interpreter
911 Interpreter
06.2018 - 08.2018
- Provided consecutive interpreting between English and French.
- Maintained confidentiality and rendered information accurately and completely.
- Behaved professionally with high-level customer service towards both parties.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Education
High School Diploma -
Agincourt Collegiate Institute
Agincourt, ON06.2020
No Degree -
OPC: Air Cadet Air Cadet League of Canada - 2450 B
2450 Birchmount Rd, Scarborough, ON M1T 2M501.2019
Skills
Bilingual
Communication
Customer Support
Call center experience
Networking
Social media management
Timeline
Bilingual Customer Service Representative
FoundEver
03.2023 - 06.2023
Bilingual Customer Service Representative
Global Face Direct
07.2021 - 02.2022
Bilingual 911 Interpreter
911 Interpreter
06.2018 - 08.2018
High School Diploma -
Agincourt Collegiate Institute
No Degree -
OPC: Air Cadet Air Cadet League of Canada - 2450 B
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