MANESANE KANEDID
Stittsville,ON
Summary
Hardworking and reliable customer service representative with strong ability in delivering excellent client service. Highly organized, proactive and punctual with a team-oriented mentality. Proficient in all MS Office Applications.
Overview
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
MSI Corps
06.2023 - 11.2023
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French.
- Handle inbound and outbound calls from existing and potentially new customers for Bell Canada.
- Responsible to ensure a positive customer experience with first call resolution skills by presenting a professional attitude.
- Provide accurate information to all customers while resolving queries.
- Demonstrate active listening and sensitivity to all situations.
- Upsell Bell Canada's services to customers
Waitress Trainer
Joey Restaurant
01.2023 - 06.2023
- Welcomed and seated guests, took their orders, and served food and beverages.
- Offered menu recommendations, processed payments, and ensured adherence to accurate cash handling procedures.
- Worked closely with kitchen staff to guarantee prompt delivery of food orders.
- Upheld the cleanliness of the dining area, ensuring tables were appropriately set for guests.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Customer Service Associate/Cashier
Shoppers Drug Mart
03.2022 - 01.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Customer sales associate
Walmart
11.2020 - 09.2021
- Cashier at any department.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
- Boosted sales revenue through the effective demonstration of product features and benefits.
- Helped with the Electronics department when needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Volunteer Coordinator
Somali Center for Family Services
10.2019 - 10.2020
- Taught students how to study, take notes and complete test questions.
- Helped students take advantage of other available subject matter and study resources.
- Attended to students in classroom, study area and home environments to maximize support.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
Tutor
Homework Club
01.2019 - 09.2019
- Instructed students using advanced methods to read, write and speak French language.
- Helped students with subject knowledge as well as general abilities in learning, studying, and retaining information.
- Helped students take advantage of other available subject matter and study resources.
- Provided feedback to students using positive reinforcement techniques to encourage learning.
- Utilized effective reading, active listening and writing skills.
Education
High School Diploma -
Maurice-Lapointe Public High School
Ottawa University student -
75 Laurier Ave. E, Ottawa, ON K1N 6N5
Skills
- Problem solver
- Refund Processing
- Detail oriented
- Bilingual
- Cash handling accuracy
- Dispute mediation
- Inventory control procedures
- Superb time management
- Team player mentality
- Customer- and service-oriented
- Fast learner
- Outgoing personality
- Strong keyboarding skills and knowledge of PC navigation and Microsoft Office products
Languages
French
Native or Bilingual
English
Native or Bilingual
references
Available upon request.
Timeline
Bilingual Customer Service Representative
MSI Corps
06.2023 - 11.2023
Waitress Trainer
Joey Restaurant
01.2023 - 06.2023
Customer Service Associate/Cashier
Shoppers Drug Mart
03.2022 - 01.2023
Customer sales associate
Walmart
11.2020 - 09.2021
Volunteer Coordinator
Somali Center for Family Services
10.2019 - 10.2020
Tutor
Homework Club
01.2019 - 09.2019
High School Diploma -
Maurice-Lapointe Public High School
Ottawa University student -
75 Laurier Ave. E, Ottawa, ON K1N 6N5
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