Aditya Rathod
Kitchener,Canada
Summary
Experienced dental office professional seeking a role as a Dental Office Administrator and Assistant. Skilled in patient management, appointment scheduling, and clinical support, with a proven ability to enhance office efficiency and deliver exceptional patient care.
Overview
5
5
years of professional experience
Work History
Office Administrator
Burlington Family Dental Centre
Burlington, ON
04.2024 - Current
- Greeting and Welcoming patients.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Increased case acceptance rates by presenting comprehensive treatment options and financial options to patients.
Dental Assistant
Wyatt Street Dental Centre
08.2023 - 03.2024
- Chairside assisting in routine procedures.
- Maintained patient record.
- Impression taking and pouring.
- Managed inventory for dental supplies.
- Cleaning and maintenance of dental supplies and instruments.
- Managing appointments and supplies.
Customer Service Executive
The Indian Supermarket
12.2022 - 08.2023
- Promptly respond to customer inquiries in person or via phone, mail, or social media
- Maintained financial accounts by processing customer adjustments promptly and professionally and collaborated with the team to resolve customer complaints with appropriate actions.
Principal Dentist
Santokba Medical Centre
12.2019 - 12.2021
- I have worked at a charitable hospital, where I have successfully treated over 3000 patients and given them a reason to smile.
- Completed consultations with patients for treatment plans
- Collaborated with significant professionals to plan dental treatments
- It maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answering multi-line phone systems to respond to inquiries and transfer calls to the correct departments and personnel.
Education
Health Care Administration and Service Management -
Conestoga College
DTK Campus, OntarioBachelor Of Dental Surgery -
Faculty of Dental Science
Nadiad, GujaratSkills
- Active listening and communication
- Insurance breakdown and follow-up
- Recall manager & Treatment plan manager
- iTERO and 3 Shape Scanners
- Perio evaluation
- More than three years of experience in healthcare
- Providing patient-centered care
- Coordinating with other healthcare providers concerning treatment plans for patients
- Maintaining up-to-date information in electronic medical records software
- Responding to inquiries from doctors, nurses, and patients with accurate information
- Developing employee work schedules based on operational needs and employee requests
- Conducting routine facility inspections, identifying areas needing improvement, and eliminating hazards
- Excellent ability to diagnose problems with oral health with evaluating diagnostic tests and interpreting X-rays
- Excellent chairside manners and the capacity to comfort individuals who are nervous
- Familiarity with administrative duties and dental practice administration
- Excellent Skills in Microsoft Office
Voluntary Experience
- Home Health Aide, Goodlife Homes, Gujarat, India, Covid-19 Pandemic, Provided compassionate care to clients in their homes, assisting with household tasks, meal preparation, and personal grooming., Supported clients with physical therapy exercises and mobility assistance per prescribed routines., Maintained a clean and safe environment, ensuring clients' comfort and well-being., Communicated effectively with clients and their families to address their needs and concerns.
- STUDENT VOLUNTEER, National Service Scheme (NSS), India, 05/2016-02/2020, Volunteered with groups and organizations to help make measurable differences for program recipients. Helped with administrative support, including managing incoming calls, coordinating files, and sorting mail.
- INTERNSHIP STUDENT, Dharmsinh Desai University, India, 05/2019-09/2020
- STUDENT COORDINATOR, Public Health Dentistry Camps, DDU, India, 05/2018-02/2020
Timeline
Office Administrator
Burlington Family Dental Centre
04.2024 - Current
Dental Assistant
Wyatt Street Dental Centre
08.2023 - 03.2024
Customer Service Executive
The Indian Supermarket
12.2022 - 08.2023
Principal Dentist
Santokba Medical Centre
12.2019 - 12.2021
Health Care Administration and Service Management -
Conestoga College
Bachelor Of Dental Surgery -
Faculty of Dental Science