Harpreet Kaur

Administrative Support Coordination and Logistics Customer Service Financial Duties Compliance and Reporting Human Resources Safety and Emergency Response

• Scheduling: Coordinate meetings, appointments, and transportation schedules.
• Communication: Handle phone calls, emails, and other correspondence. Act as a liaison between the department and other offices or external contacts.
• Document Management: Prepare, file, and manage documents, including reports, memos, and transportation logs.
• Data Entry: Input and maintain records in databases, including employee information, schedules, and financial data, using RTA, logbooks
• Fleet Management: Assist in the scheduling, dispatch, and tracking of buses. Ensure that all buses are properly maintained and ready for service.
• Driver Coordination: Communicate with drivers regarding their schedules, routes, and any changes in their assignments.
• Inventory Management: Track and order office supplies, parts, and other materials needed for the department’s operations.
• Public Relations: Respond to inquiries from the public or other departments regarding bus services, schedules, and other information.
• Complaint Resolution: Address complaints or issues raised by passengers or drivers, working to resolve them promptly.
• Billing and Invoicing: Prepare and process invoices related to transportation services.
• Budget Management: Assist with tracking expenses and managing the department's budget.
• Payroll: Process timesheets and assist in preparing payroll for bus drivers and other staff.
• Regulatory Compliance: Ensure that all activities comply with local, state, and federal regulations, especially those related to transportation and safety.
• Reporting: Generate and submit reports on department activities, including ridership, maintenance, and financial performance.
• Onboarding: Assist with hiring processes, including posting job openings, scheduling interviews, and processing new employee paperwork.
• Training Coordination: Help organize training sessions for bus drivers and other staff, especially regarding safety and compliance.
• Incident Reporting: Record and report any accidents, incidents, or emergencies involving the department's vehicles or personnel.
• Emergency Coordination: Assist in coordinating response efforts in case of emergencies or unexpected disruptions in service.

• Company Overview: Burnaby, BC
• Handling incoming calls, taking messages, and directing calls to appropriate staff
• Drafting, typing, and sending emails, letters, and other forms of communication
• Maintaining and organizing paper and electronic files
• Entering, updating, and maintaining information in databases or spreadsheets and keys
• Receiving, sorting, and distributing incoming mail and packages; preparing outgoing mail
• Helping prepare reports, presentations, and other documents
• Conducting research as needed for various projects and tasks
• Handling customer inquiries and providing information as needed
• Assisting with special projects as assigned by management or other staff members
• Performing basic bookkeeping tasks, such as processing invoices, expense reports, and petty cash
• Burnaby, BC

• Company Overview: New Westminster, BC
• Helped customers complete purchases, locate items, and join reward programs
• Greeted customers entering store and responded promptly to customer needs
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Answered questions about store policies and addressed customer concerns
• New Westminster, BC
• Built relationships with customers to encourage repeat business.

• Company Overview: Delhi
• Established strong relationships with external vendors related to benefits administration or other HR services
• Provided support for employees and proper documentation
• Organized company-wide events to foster a positive work culture and enhance employee engagement
• Reviewed and screened applicant resumes to identify qualified candidates
• Responded to inquiries by answering telephone calls, in-person questions, and emails
• Coordinated and set up meeting materials, presentations and audiovisual systems
• Delhi

• Company Overview: Delhi
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
• Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite
• Streamlined office operations for improved productivity with effective organization and communication skills
• Housekeeping tasks: ensure reception area, bathrooms, and kitchen/coffee areas are always kept tidy
• Performs all other administrative and operational duties as directed
• Provide excellent customer service
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization
• Maintained accurate records of visitor logs for security purposes and compliance with company policies
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
• Managing emails as well
• Resolved customer issues quickly and notified the supervisor immediately when problems escalated
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization
• Administrative assistance, encompassing scheduling, making trip plans, organising tasks, and preparing documents
• Delhi