Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adil Mziri

Summary

Dedicated and reliable professional takes pride in providing excellent customer service and creating memorable experiences in the hospitality industry for almost 4 years. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Quilliams Restaurant
07.2022 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provide information about daily specials, promotions, and any menu changes.
  • Check with guests to ensure they are satisfied with their meals and address any concerns.
  • Coordinate with colleagues to ensure a smooth flow of service.

Receptionist

Hotel Lac Brome
08.2021 - 06.2022
  • Collect and verify guest information during check-in.
  • Handle check-out procedures, including processing payments and issuing receipts.
  • Receive and manage hotel reservations, either in person, over the phone.
  • Promote hotel amenities, services, and special promotions to guests.

Busser

District Bar
07.2020 - 07.2021
  • Assisted servers in providing efficient service for improved guest experiences.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.

Sales Associate

Mountain Warehouse
11.2019 - 05.2020
  • Provided personalized shopping experiences for repeat customers by offering tailored recommendations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Business Diploma - Marketing

Stenberg College
Surrey, BC
12.2020

Skills

  • collaborative
  • active listening
  • detail-oriented
  • time management
  • verbal communication
  • hospitable

Languages

French
Full Professional
English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Server

Quilliams Restaurant
07.2022 - 12.2023

Receptionist

Hotel Lac Brome
08.2021 - 06.2022

Busser

District Bar
07.2020 - 07.2021

Sales Associate

Mountain Warehouse
11.2019 - 05.2020

Business Diploma - Marketing

Stenberg College

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Adil Mziri