Georgina D'Souza
Vancouver
Summary
Dependable Server with a proven track record of delivering efficient, high-quality customer service in both restaurant and hotel settings. Highly adaptable professional with expertise in wine and cocktail knowledge, personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Known for ensuring a seamless dining experience while fostering a positive team environment.
Overview
21
21
years of professional experience
Work History
Server
Chambar
05.2017 - Current
- Greet guests with genuine hospitality, offering personalized recommendations and menu pairings for a memorable dining experience.
- Managed private functions, promptly resolved guest concerns, and worked with the kitchen to deliver exceptional and seamless experiences.
- Proactively anticipate guest needs and assist team members
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Continuously enhance knowledge of wine, beer, and liquor through voluntary classes.
Banquet Server
Fairmont Pacific Rim
10.2019 - 01.2021
- Provide professional, friendly, and knowledgeable service to guests, including assisting with menu items and serving food and beverages at banquet meetings.
- Set up and take down meeting and function rooms in line with departmental standards.
- Adhere to safety, sanitation, and outlet policies while maintaining full knowledge of menus and beverages.
Senior Shift leader/Senior Server/Bartender
Cactus Club
12.2012 - 09.2016
- Provided excellent guest service, managed customer relations, and supported staff as needed.
- Maintained thorough product and menu knowledge to exceed monthly sales goals.
- Acted as key holder, responsible for opening/closing the restaurant and serving as acting manager.
- Trained, motivated, and supervised FOH staff, serving as a liaison with upper management.
Senior Sales Associate
Aritzia
05.2013 - 09.2015
- Consistently exceeded weekly sales targets by leveraging in-depth product knowledge.
- Delivered exceptional customer service in a highly competitive sales environment.
Sales Associate
Club Monaco
11.2012 - 04.2013
- Assisted customers with their shopping needs, managed fitting rooms, provided tailored recommendations, and consistently met daily and weekly sales targets.
Full time ESL Teacher
Pan Pacific College
05.2012 - 10.2012
- Taught all aspects of English language, from grammar to pronunciation, while creating lesson plans to enhance the core curriculum and providing monthly progress reports for each student.
Stockroom Manager
Dotti
10.2010 - 03.2011
- Led stock management, while consistently meeting strict daily and weekly deadlines.
- Hired, trained, and managed a team to ensure smooth operations and efficient workflow.
Assistant Manager
Name This Bar
10.2010 - 03.2011
- Independently managed the bar on weekends, handling inventory, maintenance, and administrative tasks.
- Developed and executed new cocktail recipes weekly.
Bartender
Orange Tree
08.2009 - 05.2010
- Crafted cocktails from an extensive menu and worked flexible, unsociable hours to meet customer needs.
- Took orders, processed payments, and managed delivery orders while handling cash and end-of-day balancing.
Senior Sales
Monsoon Accessorize
03.2004 - 05.2010
- Served as key holder and acting manager during evenings, weekends, and holidays.
- Recruited and trained staff, managed store operations, stock, visual merchandising, and consistently met sales targets under strict deadlines.
Education
High School Diploma -
British Columbia Institute of Technology
Burnaby, BC05.2026
BSc - Biology and Psychology
University of Newcastle
06.2009
A Level - Biology, Maths, Chemistry, Psychology
Wyggeston and Queen Elizabeth I College
07.2006
Skills
- Vast knowledge of Wines, Spirits and Beer
- Exceptional customer service
- Strong attention to detail
- Problem solver
- Excels under pressure
- Collaborative
Trainingandskills
- Serving it Right, 09/2012
- CELTA, Pass B, IH Vancouver, 03/2012
References
Available on request
Timeline
Banquet Server
Fairmont Pacific Rim
10.2019 - 01.2021
Server
Chambar
05.2017 - Current
Senior Sales Associate
Aritzia
05.2013 - 09.2015
Senior Shift leader/Senior Server/Bartender
Cactus Club
12.2012 - 09.2016
Sales Associate
Club Monaco
11.2012 - 04.2013
Full time ESL Teacher
Pan Pacific College
05.2012 - 10.2012
Stockroom Manager
Dotti
10.2010 - 03.2011
Assistant Manager
Name This Bar
10.2010 - 03.2011
Bartender
Orange Tree
08.2009 - 05.2010
Senior Sales
Monsoon Accessorize
03.2004 - 05.2010
High School Diploma -
British Columbia Institute of Technology
BSc - Biology and Psychology
University of Newcastle
A Level - Biology, Maths, Chemistry, Psychology
Wyggeston and Queen Elizabeth I College
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