Adiba Rahman
Scarborough,Canada
Summary
Dynamic, customer-focused professional with extensive experience in retail, customer service, and team leadership. Proven ability to engage customers effectively, exceed sales targets, and cultivate a welcoming shopping environment. Dedicated to delivering exceptional service that ensures customer satisfaction. Committed to enhancing the in-store experience and driving productivity through collaborative teamwork and proactive problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Specialist
Shoppers Drug Mart
255 Morningside Avenue
11.2025 - Current
- Advised customers on skincare and cosmetic products to enhance beauty routines.
- Demonstrated application techniques for makeup and skincare products, improving customer satisfaction.
- Conducted skin analysis to recommend personalized beauty solutions effectively.
- Maintained product knowledge to provide accurate information on cosmetics and skin care benefits.
- Handled cash register transactions accurately while maintaining excellent customer service during check-out procedures.
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
Customer Service Cashier
Longos
Vaughn, ON
03.2025 - 02.2026
- Deliver exceptional customer service, ensuring efficient transactions and a positive shopping experience.
- Promote store loyalty programs and special offers to increase customer engagement and sales.
- Assist with inventory management, ensuring the store layout is organized and products are readily available.
- Resolve customer concerns promptly, ensuring satisfaction and fostering repeat business.
Office Administrator
Spelling Bee of Canada
Etobicoke, ON
08.2023 - 12.2024
- Coordinated administrative tasks including event planning and maintaining organizational systems.
- Provided logistical support for meetings, conferences, and events, ensuring seamless operations.
- Assisted with creating promotional materials, ensuring accurate and timely distribution.
Team Lead
Roots
North York, ON
07.2024 - 09.2024
- Led a team to deliver exceptional customer service while achieving company goals and sales targets.
- Coordinated marketing efforts and product promotions to engage customers and drive sales.
- Managed inventory, ensured stock levels were maintained, and assisted with ordering products.
- Trained and motivated team members to meet performance and customer satisfaction standards.
Florist
Fortinos
Etobicoke, ON
03.2024 - 07.2024
- Designed floral arrangements for special events and created an exceptional customer experience.
- Managed cashier duties, processed payments, and ensured customer satisfaction.
- Assisted with promotional materials and product displays to increase sales and store visibility.
Education
Bachelor of Science - Life Sciences
University of Toronto
Toronto, ON04.2028
High School Diploma -
Father Henry Carr Catholic Secondary School
Martin Grove Road07-2024
Skills
- Effective client relationship management
- Market research proficiency
- Demonstrated ability to meet productivity targets
- Contributes to a supportive and productive team atmosphere
- Proficient in restocking, organizing, and maintaining inventory
- Strong verbal and written communication
- Skin analysis
- Sales and upselling
- Social media promotion
- Cash handling
- Reliability and punctuality
Certification
- Smart Serve
- CPR Certification
Timeline
Beauty Specialist
Shoppers Drug Mart
11.2025 - Current
Customer Service Cashier
Longos
03.2025 - 02.2026
Team Lead
Roots
07.2024 - 09.2024
Florist
Fortinos
03.2024 - 07.2024
Office Administrator
Spelling Bee of Canada
08.2023 - 12.2024
Bachelor of Science - Life Sciences
University of Toronto
High School Diploma -
Father Henry Carr Catholic Secondary School