Adhieu Lueth
Calgary,AB
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
5
5
years of professional experience
Work History
Cashier / Customer Service
Burnin Bird
07.2022 - 07.2023
- Provides positive customer experience with friendly and courteous service.
- Also would include register sales on cash register on POS system, finalizing and totaling customers items in bags if needed.
- Would also require resolving customer issues and answering any questions.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Live Operations Agent
24-7 intouch
10.2019 - 11.2020
- In this job main roles were to assist customers with any problems had with company at hand
- This would involve making outbound and inbound calls while also maintaining positive attitude.
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
Live Operations Agent
SkipTheDishes
03.2018 - 07.2018
- As live operator, main duties at job were to answer calls and assist couriers with any conflict, confusion, or overall issue with their live orders.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
Education
High School Diploma -
Fort Richmond Collegiate
Winnipeg, MB06.2018
08.2023
Skills
- Communication
- Empathy
- Interpersonal
- Active Listening
- Time Management
- Critical Thinking
- Organization
- Flexible and Adaptable
- Teamwork and Collaboration
Community Service
- FOLKLORAMA, Is a 2 week event in August that showcases different countries and cultures from all around the world. There are many different volunteer positions that make this event possible such as catering, hosting, greeting and cultural dancing.
- SOUTH SUDAN YOUTH CENTER, Is a community that welcomes all races, ages and backgrounds. It is a place where the youth have an opportunity to plan events, shows and any other community involvement.
Timeline
Cashier / Customer Service
Burnin Bird
07.2022 - 07.2023
Live Operations Agent
24-7 intouch
10.2019 - 11.2020
Live Operations Agent
SkipTheDishes
03.2018 - 07.2018
High School Diploma -
Fort Richmond Collegiate
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