Adaobi Cyrena Ogude
Brampton,ON
Summary
Detail-oriented and personable administrative professional with over four years of experience in customer service, office support, and stakeholder engagement. Proven ability to manage multiple priorities, maintain accurate records, coordinate schedules, and provide exceptional service while fostering positive relationships with clients, visitors, and colleagues.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
Flare
Mississauga, Ontario
09.2025 - 11.2025
- Served as primary contact for 50+ community members and stakeholders weekly, addressing inquiries and delivering accurate information to enhance support.
- Cultivated relationships with community members and partners, resulting in increased engagement and participation in outreach initiatives.
- Coordinated 15–20 outreach activities and appointments monthly, effectively managing competing priorities to ensure successful execution.
- Maintained accurate records and documentation with 100% compliance to organizational reporting requirements.
- Supported administrative operations through data entry, correspondence management, and meeting coordination.
Customer Service Associate
Dolores African Store
Oshawa, Ontario
09.2024 - 08.2025
- Provided personalized assistance to 50–75 customers daily with purchases, inquiries, and product recommendations, enhancing customer satisfaction.
- Resolved customer concerns professionally, contributing to positive customer experiences and repeat business.
- Processed 100+ cash, debit, and credit transactions weekly with high accuracy.
- Ensured store organization and cleanliness throughout operating hours, contributing to a welcoming shopping environment.
- Coordinated inventory organization and restocked 200+ products, supporting sales operations and product availability.
Crisis Responder
Kids Help Phone
Remote, ON
01.2022 - 06.2024
- Provided crisis intervention and support services to 20–30 individuals weekly, enhancing their access to necessary resources.
- Assessed risk, de-escalated crisis situations, and connected clients to appropriate community resources.
- Managed multiple conversations and support requests simultaneously, ensuring timely and effective assistance.
- Maintained high-quality service standards in a fast-paced virtual environment.
- Documented case notes meticulously, ensuring adherence to confidentiality requirements to safeguard client privacy.
Community Outreach Coordinator
MADD Canada
Toronto, Ontario
- Assisted with planning and coordinating 10+ community engagement events and educational initiatives.
- Distributed 100+ educational materials at community gatherings and outreach activities.
- Maintained participant records, attendance logs, and program documentation with accuracy.
- Coordinated schedules and communications for volunteers, stakeholders, and participants.
- Supported outreach efforts that engaged 200+ community members annually.
Education
Bachelor of Arts - Gender Studies
Trent University
Oshawa, ON06-2025
High School Diploma -
Albert College
Belleville, ON06-2021
Skills
- Reception & Front Desk Operations
- Customer Service & Client Relations
- Telephone & Email Correspondence
- Calendar & Meeting Coordination
- Visitor Registration & Screening
- Data Entry & Record Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Filing & Document Organization
- Mail & Courier Coordination
- Event & Meeting Logistics
- Administrative Support
- Office Supply Management
- Professional Written & Verbal Communication
- Time Management & Multitasking
- Attention to Detail
- Problem Solving & Conflict Resolution
Certification
- Canadian Red Cross First Aid, CPR & AED
- Mental Health First Aid
- WHMIS 2015
LEADERSHIP & COMMUNITY INVOLVEMENT
President & Director of Events
Black Student Association, Trent University | 2022 – 2025
- Planned and coordinated 20+ cultural, educational, and networking events for groups of 50–300 attendees.
- Scheduled meetings, managed event logistics, and coordinated communications with student groups and university departments.
- Maintained budgets, records, attendance lists, and organizational documentation.
- Led volunteer teams and ensured successful execution of community-focused initiatives.
Ambassador
Freedom Lounge, Trent University | 2022 – 2023
- Welcomed and assisted 100+ participants annually during campus and community engagement events.
- Supported event registration, setup, coordination, and attendee inquiries.
- Represented the organization professionally while fostering an inclusive and welcoming environment.
Timeline
Community Outreach Coordinator
Flare
09.2025 - 11.2025
Customer Service Associate
Dolores African Store
09.2024 - 08.2025
Crisis Responder
Kids Help Phone
01.2022 - 06.2024
Community Outreach Coordinator
MADD Canada
Bachelor of Arts - Gender Studies
Trent University
High School Diploma -
Albert College