Adam Seward
Montréal,QC
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Client Relations Specialist
ICC- International Compliance Center
2023.08 - Current
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- To enhance my customer service skills and broaden my knowledge, I obtained a certification in the transportation of dangerous goods.
Account Manager
MainMicro
2023.02 - 2023.08
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded and updated the details of current plans, sales cycles and tech requirements through client interactions and CRM
- Developed customized account plans for clients to help them achieve their business goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and implemented strategies to increase client retention.
Account Executive
Lightspeed
2022.09 - 2022.12
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Identified client business needs by gaining understanding of goals, objectives and processes.
Senior Account Executive
Verdant Environmental Technologies
2017.09 - 2021.05
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Managed and mentored team of account executives.
- Cold called prospects to explain partnership benefits, representing company values.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Set and monitored sales targets and identified potential customers.
- Networked at events and prospected for new customers with diverse strategies.
- Maintained contact information database by keeping account details updated, clear and relevant.
Enterprise Account Executive
Origen
2017.06 - 2017.09
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Generated new contacts through networking and cold calling.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
Account Executive
Insight
2012.01 - 2013.01
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Education
Computer Science
John Abbott
09.2014
Skills
- Customer Relationships
- Negotiation and Persuasion
- Customer Presentations
- Account Management
- Sales Strategies Implementation
- Microsoft Office
- Customer Relations
- Sales expertise
- Industry Awareness
- Customer Account Management
- Salesforce CRM
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Client Relations Specialist
ICC- International Compliance Center
2023.08 - Current
Account Manager
MainMicro
2023.02 - 2023.08
Account Executive
Lightspeed
2022.09 - 2022.12
Senior Account Executive
Verdant Environmental Technologies
2017.09 - 2021.05
Enterprise Account Executive
Origen
2017.06 - 2017.09
Account Executive
Insight
2012.01 - 2013.01
Computer Science
John Abbott
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