RITU NARULA
Mississauga,ON
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems. Takes lead role in data management, collection, reporting, and analysis. Proficient in MS Office and SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems.
Overview
13
13
years of professional experience
Work History
Business Development Coordinator
ICC Compliance Center
Mississauga, Ontario
08.2022 - Current
- Maintenance of customer database and ensuring accurate entry of prospective clients into Hubspot CRM and scheduling follow-ups.
- Providing regular reports on business development activities, outcomes, and ROI to senior management.
- Analyzing sales data to identify trends and areas for improvement. Tracking KPI's and providing insights into sales trends and opportunities.
- Collaborating with cross-functional teams to ensure timely delivery of products and services.
- Creating presentations for prospective clients, demonstrating the value of products and services.
- Development and maintenance of relationships with new and existing clients to increase sales revenue.
Sales Administrator
Willson International Limited
Mississauga
08.2021 - 08.2022
- Provided efficient in-house administration support to the Sales team and maintained excellent real-time communication with different departments in order to get the new account's set up in timely manner.
- Prepared weekly and monthly reports for business development planning and implemented improvements to the existing reporting procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Uploaded and Maintained client records in Salesforce and in an in-house software.
- Used various software's to upload the pricing schedules for new clients as well made amendments to the existing pricing schedules as and when required.
- Prepared detailed proposals outlining terms of sale including payment plans, discounts etc.
Sales Coordinator
Cervus Equipment Peterbilt
Mississauga, ON
05.2020 - 08.2021
- Coordinated with sales team by managing schedules, filing important documents, and communicating relevant information.
- Responded to complaints from customers and giving after-sales support when requested.
- Handled the processing of all orders with accuracy and timeliness Informing clients of unforeseen delays or problems.
- Monitored the team’s progress, identified shortcomings, and proposed improvements.
- Performed follow-up calls with customers after each sale was completed.
- Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
Office Administrative/HR Assistant
Webner Solutions Private Ltd.
Mohali, Punjab
11.2016 - 02.2020
- Conducted job applicant background checks in accordance with policy and procedures.
- Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
- Supported human resources, controlling resume flow within applicant tracking system.
- Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Handled sensitive and confidential employee information with complete discretion.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Citi Phone Officer
Citibank － New Delhi, India
Gurugram, Haryana
09.2011 - 01.2013
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Managed high-volume of inbound customer calls.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Researched and resolved complex customer inquiries regarding loans, credit and consumer accounts.
Education
MBA -
Kurukshetra University
Kurukshetra06.2011
Bachelor of Science - Information Technology
Kurukshetra University
Kurukshetra07.2008
Skills
- Customer Relationship Management
- CRM Software
- Account Management
- Sales team assistance
- Business administration support
- Sales Reporting
Timeline
Business Development Coordinator
ICC Compliance Center
08.2022 - Current
Sales Administrator
Willson International Limited
08.2021 - 08.2022
Sales Coordinator
Cervus Equipment Peterbilt
05.2020 - 08.2021
Office Administrative/HR Assistant
Webner Solutions Private Ltd.
11.2016 - 02.2020
Citi Phone Officer
Citibank － New Delhi, India
09.2011 - 01.2013
MBA -
Kurukshetra University
Bachelor of Science - Information Technology
Kurukshetra University
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