Achraf Adadi
Portage la Prairie,MB
Summary
Results-driven professional with 3+ years of experience in customer service, team supervision, and operations management. Proven ability to lead and motivate teams of up to 20 employees, streamline daily operations, and resolve customer concerns with efficiency and professionalism. Trilingual in Arabic, French, and English, with excellent communication and interpersonal skills. Recognized for performing well under pressure and ensuring high service standards. Seeking to leverage expertise in customer service, food service supervision, or administrative support to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
McDonald's
Portage la Prairie, MB
01.2023 - Current
- Lead a team of up to 20 workers to keep shifts running smoothly
- Train and guide staff to do a good job
- Solve customer and staff problems quickly
Customer Service
Bell Canada Call Center
Fès, Morocco
01.2022 - 01.2023
- Answered and made customer calls in a polite way
- Gave technical help and explained products and services
- Entered and updated information using NM1, CTI, and Microsoft Excel
Restaurant Supervisor
Ruined Garden Riad Idrissy TJ TRADING
Fès, Morocco
01.2021 - 01.2022
- Kept a good team spirit with open communication
- Planned shifts, tracked attendance, and checked performance
- Ordered and tracked food, drinks, and cleaning supplies
Waiter
Ruined Garden Riad Idrissy TJ TRADING
Fès, Morocco
01.2019 - 01.2020
- Served guests and met their needs quickly
- Helped guests choose from the menu and took correct orders
- Managed many tables at once and made sure food and drinks arrived on time
Education
Bachelor's - Economics and Management
Université Sidi Mohammed Ben Abdellah
Fès01.2023
Diploma of Professional Qualification - undefined
Training Center and Social Services
Fès01.2019
Baccalaureate - Science Experiments
Al Imam Ibno Hanbal High School
Fès01.2018
Skills
- Leading and training teams so work gets done well
- Helping customers, answering questions, and solving problems
- Counting money, entering data, and keeping clear records
- Using NM1, CTI, Microsoft Excel, and point-of-sale systems
- Planning schedules, checking supplies, and keeping work areas ready
- Speaking Arabic, French, and English
Certification
- Food Handler Certification | SafeCheck – Portage la Prairie, MB 2023
- Class 5 Driver’s License | MPI – Portage la Prairie, MB 2023
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Food Service Supervisor
McDonald's
01.2023 - Current
Customer Service
Bell Canada Call Center
01.2022 - 01.2023
Restaurant Supervisor
Ruined Garden Riad Idrissy TJ TRADING
01.2021 - 01.2022
Waiter
Ruined Garden Riad Idrissy TJ TRADING
01.2019 - 01.2020
Bachelor's - Economics and Management
Université Sidi Mohammed Ben Abdellah
Diploma of Professional Qualification - undefined
Training Center and Social Services
Baccalaureate - Science Experiments
Al Imam Ibno Hanbal High School