PRISCILA KAREN RESARI
Cold Lake,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Azra Food Corp/McDonalds
09.2021 - Current
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Organized efficient meal service to handle as many as [Number] diners over meal cycle.
- Helped with coverage demands by encouraging cross-training and continuous professional development of kitchen staff.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Identified team weak points and implemented corrective actions to resolve concerns.
Shift Manager
Gringo Restaurant
08.2018 - 05.2020
- Assign tasks to employees
- Oversees opening and closing of store
- Monitors employee hours and shift
- Monitors employee work habits and make sure task are completed
- Conducts performance reviews
- Writes up reports of employee behavior or customer complaints
- Motivates employees and offers incentive for a strong performances
- Addresses and resolve customer complaints
- Ensures that inventory is accounted for
- Trains new employees
Shift Manager
Yellow Cab
10.2016 - 09.2018
- Supervises staffs and monitors inventory levels to ensure that restaurant run smoothly
- Upkeep facilities
- Maintain the daily operations
- Interact with guest
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
Food Counter Attendant
MCM Food Corp./McDonalds
01.2013 - 09.2015
- Take customers order
- Assist with early guest complaints and notify manager on duty immediately
- Provide timely, pleasant and polite food and beverage service to guest
- Thank guest for dining at the eating place
- Maintain sanitation of the store including floors, tables, ledges and counters
- Maintain awareness with menu items and specials
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Engaged in suggestive selling and other sales techniques.
Assistant Manager
McDonalds Pacific Mall
01.2009 - 09.2013
- Experienced in managing different areas in operations such as customer relations, product control, inventory control, profit etc
- Specialized in training and motivating the new crew staff about their work and responsibilities
- Controlled the overall cash flow on a daily basis to meet the monthly expenditures
- Helped in promoting business through social interaction in community events
- Assisted the customers in solving their queries regarding food quality and service
- Maintained the cleanliness and sanitation standards of the restaurants by routine checkup of the cleaning done by crew staff or the maintenance
- Provided training to the new staff by teaching them the responsibilities and restaurant work ethics
- Monitored the crew staff to ensure the required standards being followed in terms of quality and safety
- Scheduled the working staff of the crew and rotating the shifts.
Assistant Dining/Housekeeping Supervisor
Max’s Restaurant
01.2007 - 01.2009
- Supported Manager in performing management function such as staffing, training and expanding business plans
- Maintained a cordial environment with other staffs and assisted them in resolving their issues
- Documented and prepared reports on management and presented it to the Manager
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Conducts orientation training and in service training to explain policies work procedures and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
Service Crew
McDonalds Pacific Mall
09.2002 - 01.2007
- Maintains fast food customer satisfaction and confidence and meeting food quality and service standards
- Fills fast food order by assembling, heating and cooking food items
- Maintained a Friendly Atmosphere
- Assist to birthday party inquiry
- Facilitate and aid in promoting store marketing promotions and events
- Prepares events contracts, food orders for events
- Develop and maintain relationship with store and Managers
- Draft monthly marketing program and present it to Store Marketing Manager
Education
Bachelor of Arts - Journalism
Bicol University College of Arts And Letters
Legazpi City, Philippines03.2005
Skills
- Communication and customer handling skills
- Employee Motivation
- Ability to deal with dynamic environment
- Professional appearance and manners
- Leading staff to perform at maximum efficiency
- Strong desire to learn and grow
- Coping well under pressure
- Delegating work
- Managing Shifts
- Quality and Cost Control
- Staff Leadership
- Fine-dining expertise
- Staff recruitment
- Food Storage
- Employee Scheduling
- Staff Supervision
Languages
English
Full Professional
Certification
First Aid Certify
Food Safety
Basic of Customer Care
Branch Operations Training Program
Basic Shift Management
Advanced Shift Management
Timeline
Food Service Supervisor
Azra Food Corp/McDonalds
09.2021 - Current
Shift Manager
Gringo Restaurant
08.2018 - 05.2020
Shift Manager
Yellow Cab
10.2016 - 09.2018
Food Counter Attendant
MCM Food Corp./McDonalds
01.2013 - 09.2015
Assistant Manager
McDonalds Pacific Mall
01.2009 - 09.2013
Assistant Dining/Housekeeping Supervisor
Max’s Restaurant
01.2007 - 01.2009
Service Crew
McDonalds Pacific Mall
09.2002 - 01.2007
Bachelor of Arts - Journalism
Bicol University College of Arts And Letters
First Aid Certify
Food Safety
Basic of Customer Care
Branch Operations Training Program
Basic Shift Management
Advanced Shift Management
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