Achille Lascaris
London,ON
Summary
Diligent Kinesiology student with 6+ years of work experience. Aiming to leverage a proven knowledge of customer communication, customer satisfaction skills and coaching to successfully fill the personal training role at goodlife fitness. Frequently praised as proactive by my peers, I can be relied upon to help customers reach their goals.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
CanadaLife
London, ON
08.2022 - Current
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
FOH Supervisor
Moxies Bar and Grill
London, ON
07.2021 - 07.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
Supervisor
Mykonos Restaurent
London, ON
01.2020 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
Bachelor of Science - Kinesiology
University of Western Ontario
London, ON03.2024
Certificate - Culinary Arts
Fanshawe College of Applied Arts And Technology
London, ON03.2021
Skills
- French Fluent
- Fitness Assessment
- Customer Service
- Coaching
- Motivational Leadership
- Building Relationships
Coaching
Previously coached whitecaps U15 soccer team
Currently coaching U23 D3 soccer tean
Timeline
Customer Service Agent
CanadaLife
08.2022 - Current
FOH Supervisor
Moxies Bar and Grill
07.2021 - 07.2022
Supervisor
Mykonos Restaurent
01.2020 - 04.2021
Bachelor of Science - Kinesiology
University of Western Ontario
Certificate - Culinary Arts
Fanshawe College of Applied Arts And Technology