ACHA SCHOLAR
13116, 82 STREET NW, EDMONTON,AB
Summary
Experienced Team player bringing outstanding performance working with others to meet common goals. Good listener in non-judgmental manner. Able to resolve problems with patience and empathy. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Crew Team Member committed to contributing to business success. Focused on customer satisfaction and team productivity. Able to work in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Macgregors Meat & Seafood
Toronto, ON
10.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Office Assistant/Customer Service
Global Women Ambassadors
Toronto, ON
07.2022 - 10.2022
- Interact with customers by phone, email or in-person to provide information
- Welcome visitors and alert staff to arrivals of scheduled appointments
- Complete clerical tasks such as filing, copying and distributing mail
- Develop correspondence letters, memos and emails
- In charge of clerical support
- Coordinate, schedule and arrange business meetings and travel calendars
- Maintain staff directory and company policy handbook for Company.
Assistant Lecturer
UNIVERSITY OF BENIN, BENIN, EDO STATE
EDO STATE, NIGERIA
09.2019 - 06.2022
- Participated in weekly faculty meetings and contributed to curriculum review.
- Initiated and facilitated classroom discussions.
- Met with students during and after office hours to address concerns and offer feedback.
- Prepared and organized different teaching aids for use in classroom.
- Dispersed, collected and graded assignments to give detailed feedback.
- Supported positive image of university by being responsive and promptly responding to requests and inquiries.
- Provided letters of recommendation and other referrals to students pursuing further programs or employment.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Conducted individual research projects to actively contribute to institution's research work.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
Subject Teacher
ORDAINED GENERATION GROUP OF SCHOOLS
06.2016 - 08.2019
- Scheduled appointments with parents to discuss student progress and classroom behavior
- Developed and distributed study guides to reinforce lecture details and help students with test preparation
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students
- Planned lessons, activities and trips to cover all required course material.
Graduate Teaching Assistant
Akwa Ibom State University, IKOT AKPADEN
AKWA IBOM STATE, NIGERIA
05.2015 - 04.2016
- Documented attendance and completed assignments to maintain full class and student records
- Checked assignments, proctored tests and provided grades according to university standards
- Worked with teachers in evaluating student progress, needs and gains
- Assisted faculty with copying papers, collecting assignments and preparing materials for upcoming classes
- Coordinated homework and assignments for absent students
- Provided relevant and timely feedback on student assignments
- Copied, organized and distributed classroom materials
- Checked course materials, lessons and assignments for discrepancies and helped senior teachers resolve problems.
Education
Master of Science - SPORTS MANAGEMENT
UNIVERSITY OF BENIN
EDO STATE, NIGERIA04.2018
Proficiency Certificate in Management: Financial Management - undefined
Nigerian Institute of Management - Akwa-Ibom State Chapter
12.2015
B.Sc - Human Kinetics
University of Benin
12.2014
Skills
- Detail oriented
- Very fast on the keyboard
- Teamwork and Collaboration
- Office Reception
- Advising and Coaching
- Critical Thinking
- Good Customer Relations
- Strong Verbal and Written skills
- Good office Management
- Cooperative Attitude
- Report Preparation and Analysis
- Fast learner and goal oriented
Timeline
Customer Service Representative
Macgregors Meat & Seafood
10.2022 - Current
Office Assistant/Customer Service
Global Women Ambassadors
07.2022 - 10.2022
Assistant Lecturer
UNIVERSITY OF BENIN, BENIN, EDO STATE
09.2019 - 06.2022
Subject Teacher
ORDAINED GENERATION GROUP OF SCHOOLS
06.2016 - 08.2019
Graduate Teaching Assistant
Akwa Ibom State University, IKOT AKPADEN
05.2015 - 04.2016
Master of Science - SPORTS MANAGEMENT
UNIVERSITY OF BENIN
Proficiency Certificate in Management: Financial Management - undefined
Nigerian Institute of Management - Akwa-Ibom State Chapter
B.Sc - Human Kinetics
University of Benin