Heather Korpi
Thunder Bay,ON
Summary
Energetic, hardworking cashier with over 26 years experience in customer service. Adept at managing multiple tasks simultaneously under pressure and maintaining expert product knowledge. Valued for fast, friendly service and accuracy in handling customer transactions. At Canadian Tire, I enhance customer experience and address customers’ needs quickly and efficiently. I am passionate about serving others and eager to take on new responsibilities and leadership roles.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Cashier, Customer Service Representative
Canadian Tire
09.1998 - Current
- First point of contact greeting customers in a friendly and professional manner.
- Preformed clerical duties such as photocopying, processing transactions, email, and faxing.
- Ensured proper documentation and maintain confidentiality.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new employees to store standards.
- Tasked with ordering and maintaining store product online, including managing the invoicing and inventory.
- Cash register transactions, returns and exchanges, online orders.
- Cash drawer balancing.
- Complaint resolution.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Passenger Service Agent
Bearskin Airlines
04.1994 - 03.1995
Secretary
Kashadaying Residence
01.1988 - 01.1991
Secretary/Receptionist
O’Brien Agency Ltd.
05.1986 - 07.1987
Education
Certificate - Computers
Confederation College
09.1995
Certificate - Travel Counselling
Ontario Business College
09.1994
Skills
- Proficient at learning on the job and taking on new tasks
- Experience in providing administrative and clerical support
- Typing, filing, reception, office procedures, fax
- Detail oriented
- Knowledge of Microsoft Office Software
- Excellent communication skills
- Strong critical thinking skills, solution focused, and problem-solving capabilities
- Ability to work efficiently under pressure, adaptive to new situation, and a fast paced environment
Certification
- WHMIS Trained
- Smart Serve Trained
Timeline
Cashier, Customer Service Representative
Canadian Tire
09.1998 - Current
Passenger Service Agent
Bearskin Airlines
04.1994 - 03.1995
Secretary
Kashadaying Residence
01.1988 - 01.1991
Secretary/Receptionist
O’Brien Agency Ltd.
05.1986 - 07.1987
Certificate - Computers
Confederation College
Certificate - Travel Counselling
Ontario Business College
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