Abraham Achuil
Calgary,AB
Summary
Support Analyst with expertise in identifying client issues and implementing effective solutions. Specialized in Actuarial Analyses with a strong background in financial reporting within the hotel and hospitality sector at Marriott International. Over 7 years of experience in corporate environments, demonstrating resilience and determination while working with leading firms in Canada. Proficient in training and system support, particularly in EDI transmissions for vendor assistance.
Overview
8
8
years of professional experience
Work History
EDI Support Analyst
FGL Sports Ltd
Calgary, AB
11.2022 - Current
- Analyze and review inbound documents in ANSI 12 and XML formats
- Utilize AQUA DATA to extract data, compare and review data using SQL scripts for both Marks and FGL Sports Ltd
- Automate reports to reduce time spent by over 80%
- Support Marks business rejections and reduced error rate by over 60%
- Use SPS commerce, PMM, Workflow, TA etc
- Answer email and phone inquiries from vendors with 100% efficiency.
Rooms Operations Supervisor
Delta Hotels by Marriott
Calgary, AB
03.2025 - Current
- Supervised daily room operations ensuring guest satisfaction and quality standards.
- Coordinated staff schedules to optimize coverage and support operational needs.
- Trained team members on service protocols and operational procedures.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Collaborated with departments to streamline communication and improve workflow efficiency.
- Resolved customer complaints promptly while maintaining a professional demeanor.
Night Auditor
Delta Hotels by Marriott
Calgary, AB
09.2022 - 03.2025
- Audit all daily transactions and review revenue to match chase terminals and micros reports.
- Process all remaining check ins, and check outs to make sure there are zero reservations in pending statuses
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Finalize day by running system downtime, process, and send out reports before next day.
Customer Service Representatives
FGL Sports Ltd
Calgary, AB
07.2021 - 11.2022
- My department reduced RMAs daily carryovers by more than 100 for both Sport Chek and Atmosphere
- Answered more than 100 phones calls and emails from both customers and employees from Sport Chek, National sports, Pro Hockey Life, and Atmosphere stores nationwide.
Various Positions in the DC
FGL Sports Ltd
Calgary, AB
07.2017 - 07.2021
- Analyzed inventory and systems, reducing errors by over 30%
- Learnt every aspect of WMOS, IBM Cognos, crystal reports, PMM, and AX Dynamics
- Used both desktop and RF gun and completed 100% of the daily tasks and more
- Customized MS Access to create in-house database management app for carrier log and various other forms both for record-keeping and returns
- Reduced use of printed paper by 20%
- Worked in a 2.1M AHS project in 2020 for COVID-19 PPE for Alberta Healthcare
- Got promoted to work at Mark's Commercials after my few months with receiving team
- Promoted to Inventory Count for my last 6 months.
Education
Bachelor of Science - Actuarial Science
University of Calgary
01.2021
Training of English As A Foreign Language -
Windle Trust Kenya
09.2015
High School Diploma -
Wareng High School
11.2012
Certification
- Decisions Developer Training - June 2024
- Become a Data Analyst Linkedin Training- Oct 2024
- Financial Markets Honors Yale University - July 2024
Skills
- Systems Analysis
- Decisions Developer
- Computer Programming
- Statistical Analysis
- Critical Thinking
- Financial Management
- Problem-solving
- SQL integration
- Application programming
- API integration
- Technical support
- Azure development
Timeline
Rooms Operations Supervisor
Delta Hotels by Marriott
03.2025 - Current
EDI Support Analyst
FGL Sports Ltd
11.2022 - Current
Night Auditor
Delta Hotels by Marriott
09.2022 - 03.2025
Customer Service Representatives
FGL Sports Ltd
07.2021 - 11.2022
Various Positions in the DC
FGL Sports Ltd
07.2017 - 07.2021
Bachelor of Science - Actuarial Science
University of Calgary
Training of English As A Foreign Language -
Windle Trust Kenya
High School Diploma -
Wareng High School
Hobbies And Interests
- Writing and running codes
- Playing soccer
- Writing poems
- Meeting new people
Highlights Of Qualifications
- Actuarial Analyses: I trained actuarial analyst at University of Calgary
- Microsoft Office Suites: I have been using MS Office suites since 2009 for school and other projects.
- Coding/Programming: Key interest are in Java, python and VBA Since 2009.
Personal Development And Skills
- World University Services of Canada, University of Calgary, Alberta, 2015, present
- Wareng High School, Kenya, 2010, 2012, Mathematics Contests, Science Congress, MS Office and computer hardware
- University of Calgary, Alberta, 2015, present, Programming using VBA, SQL, HTMLS, Java, Python, and R-Studio
- TLA and LinkedIn courses, present
Hobbies And Interests
- Writing and running codes
- Playing soccer
- Writing poems
- Meeting new people
Highlights Of Qualifications
- Actuarial Analyses: I trained actuarial analyst at University of Calgary
- Microsoft Office Suites: I have been using MS Office suites since 2009 for school and other projects.
- Coding/Programming: Key interest are in Java, python and VBA Since 2009.