MARIAN GABRIELSON
Amhertsburg,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 10+ year record of building positive relationships with internal and external stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EDI/Senior Business Systems Analyst
PLASMAN GROUP
11.2016 - 12.2018
- Improved business process efficiency by analyzing and optimizing existing systems.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Spearheaded system upgrades to enhance user experience and improve overall functionality.
- Optimized team performance by providing ongoing training on new software applications and best practices.
- Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Led efforts to ensure compliance with regulatory guidelines in system design and implementation processes across the organization.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Developed customized reports, meeting specific department needs while ensuring data accuracy and accessibility.
- Developed comprehensive testing plans for validating incoming and outgoing EDI transactions, ensuring accuracy and reliability.
- Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
- Ensured compliance with industry standards, researching updates to the ANSI X12 format as needed.
- Served as the primary point of contact for external partners during initial setup phases of new EDI relationships or changes in existing agreements.
- Maintained accurate records of all EDI mappings, schedules, profiles, and partner information for quick reference when needed.
- Streamlined EDI processes for increased productivity with detailed documentation and standard operating procedures.
- Created and maintained EDI customer maps.
- Led cross-functional teams in the successful execution of complex ERP projects, resulting in enhanced system performance and user satisfaction.
- Contributed to the development of company-wide best practices for ERP project management, streamlining processes and increasing overall efficiency.
- Increased efficiency of existing ERP systems through ongoing monitoring, maintenance, troubleshooting, and performance tuning efforts.
EDI Specialist
HEMATITE MFG
09.2013 - 11.2016
- Conducted regular audits on all EDI transactions, identifying areas of improvement and implementing necessary changes.
- Successfully resolved numerous technical issues related to data transmission between trading partners, minimizing disruptions to daily operations.
- Served as the primary point of contact for all EDI-related inquiries from both internal and external stakeholders, providing timely and accurate responses.
- Worked closely with IT teams to develop custom interfaces for seamless data exchange between diverse platforms and applications.
- Developed comprehensive documentation for EDI processes, facilitating knowledge sharing and supporting team growth.
- Enhanced EDI processes by implementing new mapping techniques and improving data translation.
- Provided exceptional support to internal and external stakeholders, addressing any issues or concerns related to EDI processes.
- Collaborated with cross-functional teams to ensure seamless integration of EDI systems across departments.
- Created and maintained EDI customer maps.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Analyzed transactional data to identify trends and patterns, providing valuable insights for strategic decision-making purposes.
- Led numerous initiatives aimed at improving overall data quality and integrity within the organization''s EDI systems.
- Reduced error rates in EDI transactions by conducting thorough quality assurance checks and implementing corrective actions.
- Trained new team members on various aspects of EDI, fostering a culture of continuous learning and development within the organization.
- Coordinated testing efforts during system upgrades or implementations to ensure minimal impact on day-to-day operations while maintaining high-quality standards throughout the process changeover period.
Customer Service Champion
MAGANA POWER TRAIN [PULLMATIC MFG]
01.2010 - 02.2013
- Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
- Maintained thorough knowledge of industry trends and competitor offerings to better serve customers'' unique needs.
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Streamlined customer service processes for quicker issue resolution and improved overall experience.
- Liaised with stakeholders across various departments to gather requirements for new EDI initiatives, translating business needs into actionable project plans.
- Managed relationships with key trading partners, fostering collaboration and open dialogue to address any concerns or issues that arose during ongoing operations.
- Maintained up-to-date knowledge on industry updates and emerging trends, applying relevant insights to optimize existing EDI operations where appropriate.
- Balanced competing priorities in a fast-paced environment, consistently delivering high-quality results while maintaining focus on long-term strategic goals.
- Trained new team members on the nuances of EDI coordination, empowering them with the tools needed to excel in their roles.
- Conducted regular audits of EDI systems to identify areas for improvement, proactively addressing potential bottlenecks or inefficiencies.
- Simplified order processing workflows, automating repetitive tasks through customized EDI solutions.
Education
No Degree - Project Management
University of Windsor
Windsor, ON2021
No Degree - CERTIFICATE IN PLANNING AND INVENTORY MANAGEMENT
AMERICAN PRODUCTION AND INVENTORY CONTROL SOCIETY
TORONTO2014
Bachelor of Arts - Business And Organizational Administration
Humber Institute of Technology And Advanced Learning
Toronto, ON2005
Bachelor of Arts - Supply Chain And Operations Management
UNIVERSITY OF CAPE COAST
GHANA 07.1992
Skills
- Business intelligence tools
- Software Development Lifecycle
- Technological Inspection
- User Acceptance Testing
- Project Management
- Data Mapping
- System Analysis
- Enterprise Resource Planning
- Application support
- Systems Analysis
- Data Migration
- Process Mapping
- Functional specifications
- SQL Proficiency
- Problem-Solving
- Teamwork and Collaboration
- Project Documentation
- Multitasking
- Analytical Thinking
- Continuous Improvement
- Team building
Languages
English
Full Professional
Certification
- Certified SO/TS 16949 AUDITOR
- NAFTA CERTIFICATION
- TRANSPORTATION OF DANGEROUS GOODS CERTIFICATION
Additional Information
EDI PROTOCOLS: FTP FTPS, OFTP, AS2 AND VAN
EDI DOCUMENTS: 830, 862, 850, 860, 861, 834, 856, 824, 810, 820, DELFOR, DELJIT, DESADV,
EDI STANDARDS: ANXI X12 AND EDIFACT, VDA
Timeline
EDI/Senior Business Systems Analyst
PLASMAN GROUP
11.2016 - 12.2018
EDI Specialist
HEMATITE MFG
09.2013 - 11.2016
Customer Service Champion
MAGANA POWER TRAIN [PULLMATIC MFG]
01.2010 - 02.2013
No Degree - Project Management
University of Windsor
No Degree - CERTIFICATE IN PLANNING AND INVENTORY MANAGEMENT
AMERICAN PRODUCTION AND INVENTORY CONTROL SOCIETY
Bachelor of Arts - Business And Organizational Administration
Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Supply Chain And Operations Management
UNIVERSITY OF CAPE COAST
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