Hi, I’m
CHARLES MUBARIK
Mississauga,ON
Summary
Forward-thinking Operations Specialist bringing 6 years of expertise in the Supply Chain sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SAP, ERP, DQR, Microsoft Office etc. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
years of professional experience
Work History
Government of Ontario (MPBSD)
Change Management Lead/
02.2020 - Current
Job overview
- Managed internal and external client-facing relationships through transitional periods.
- Evaluated current processes to develop improvement plans.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout the business unit through direct outreach strategies.
- Developed solutions to address complex issues and operational gaps.
- Led teams of analysts to evaluate, plan and execute projects.
- Working with multiple internal & external stakeholders to ensure their needs are understood and a path defined to ensure that expectations are appropriately managed
- Works with other team members and the client to develop strategies for new ways of working that align with the Ministry’s mission and vision.
Domain Logistics
Customer Service Manager
01.2018 - 02.2020
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision-making, critical thinking and time management skills.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Digi Canada
Assistance Product Manager
01.2016 - 02.2018
Job overview
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Helping customers integrate the software with the company's existing tools (development systems)
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment and test new product functionality
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to the manager
Scotiabank
CUSTOMER SERVICE REPRESENTATIVE
06.2014 - 06.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Cross-trained and provided back up for customer service managers.
Education
CENTENNIAL
COLLEGE from Business Admin. SupplyChain & Operation Management
04.2021
UNIVERSITY OF TAKORADI, Takoradi, Ghana
BComm from Accounting
2011
Skills
- SKILLS & ABILITIES
- Strong verbal and written communication skills as demonstrated through listening and asking open-ended questions
- Ability to develop & execute sales plans, drive sales and exceed targets
- Ability to work well in team settings, as well as independently
- Exceptional customer service skills exemplified through my strong entire experience
- Understanding of customer’s needs and business models
- Able to multi-task while meeting key deadlines
- Operational Efficiency
- Leading Organizational Change
- Social Media Platforms
- Organizational Leadership
- Process Change Improvements
Timeline
Change Management Lead/
Government of Ontario (MPBSD)
02.2020 - Current
Customer Service Manager
Domain Logistics
01.2018 - 02.2020
Assistance Product Manager
Digi Canada
01.2016 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
Scotiabank
06.2014 - 06.2016
CENTENNIAL
COLLEGE from Business Admin. SupplyChain & Operation Management
UNIVERSITY OF TAKORADI
BComm from Accounting
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