Abigail Tiarey
Hamilton,Canada
Summary
I am a dynamic manager with a proven track record at Virgin Plus, excelling in performance management and team leadership. I've enhanced employee retention through innovative recognition programs and strategic coaching. I am skilled in operations management and inventory control, consistently driving team success while fostering a positive work environment. I am committed to delivering exceptional customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Manager
Virgin Plus
Hamilton, ON
03.2023 - Current
- Recruited and hired qualified candidates to fill open positions.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Monitored staff performance and addressed issues.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained updated knowledge through continuing education and advanced training.
- Managed multiple tasks simultaneously while maintaining excellent attention to detail.
Sales Representative
Bell
Hamilton, Ontario
09.2020 - 02.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Provided technical support for customers using the company's products or services.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Customer Service Representative
Dependable IT
Hamilton, Ontario
11.2019 - 08.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Diploma - Medical Aesthetics
International Beauty Institute
Hamilton, ON07-2019
Skills
- Performance management
- Operations management
- Sales strategies
- Team leadership
- Employee onboarding
- Inventory management
- Customer service
- Shift scheduling
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Virgin Plus
03.2023 - Current
Sales Representative
Bell
09.2020 - 02.2023
Customer Service Representative
Dependable IT
11.2019 - 08.2020
Diploma - Medical Aesthetics
International Beauty Institute
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