Ariel Mwata
Ottawa
Summary
Developed in fast-paced IT environment, bringing critical thinking and problem-solving skills to new challenges. Facilitated user support and managed hardware and software issues, ensuring smooth operation and client satisfaction. Seeking to transition into new field, leveraging technical expertise and solution-oriented approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Consultant
Virgin Plus
10.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Customer Service Representative
The Source
09.2023 - 10.2024
- Act as the primary point of contact for customers, handling inbound calls professionally and efficiently.
- Provide personalized assistance to enhance customer satisfaction.
- Manage and track customer orders, ensuring timely delivery and proactive follow-ups.
- Diagnose and resolve customer issues through troubleshooting and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Apple Repair Technician
Tbooth Wireless (Glentel)
11.2022 - 08.2023
- Certified Apple Technician, delivering expert technical support and repair services.
- Diagnosed and repaired Apple devices, ensuring adherence to Apple’s high standards.
- Managed inventory of parts and tools, ensuring efficient workflow.
- Scheduled and organized repair appointments for optimal service
- Increased customer satisfaction by providing prompt and effective repair services.
Education
Bachelor of Arts - Communication
University Of Ottawa
Ottawa, ON06-2025
College Diploma - Computer Systems Technology
La Cité Collegiale
Ottawa, ON06-2022
Skills
- Strong ability to work independently with minimal supervision
- Self-motivated and continuously learning new technologies
- Highly creative with strong attention to detail and deadlines
- Effective communicator and team player
- Networking & Systems: Cisco Routers & Switches, Cisco Packet Tracer, TeamViewer
- IT & Hardware Support: System configuration, workstation/server installation, data storage, database management, local network administration, web service & email application management
- Software & IT Tools: Adobe Premiere Pro, Adobe Photoshop, Microsoft 365 Suite
- Time management
- Objection handling
- Customer relationship management
Certification
Introduction to Ethical Hacking (2020) – Udemy Academy (Remote)
Languages
French
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Web Page Development (2020): Created a platform for semester work submissions.
- Group Project Management (Unix) (2020): Developed an email server in Linux.
- Introduction to Ethical Hacking (2020) – Udemy Academy (Remote)
Timeline
Sales Consultant
Virgin Plus
10.2024 - Current
Customer Service Representative
The Source
09.2023 - 10.2024
Apple Repair Technician
Tbooth Wireless (Glentel)
11.2022 - 08.2023
Bachelor of Arts - Communication
University Of Ottawa
College Diploma - Computer Systems Technology
La Cité Collegiale
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