Abigail Sela
Thornhill
Summary
Knowledgeable Immigration Consultant with 3+ years of immigration experience. Demonstrated understanding of immigration and work authorization laws and regulations. Flourishes in fast-paced high-stress environments with sensitive information that requires high degree of confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Settlement Worker
Jewish Immigration Aid Services (JIAS)
01.2023 - 09.2024
- Enhanced client satisfaction by providing comprehensive support and guidance throughout the settlement process.
- Conducted thorough assessments of client needs, successfully matching them with appropriate resources and services.
- Explained visa rules, and regulations, as well as manage applications to comply with Immigration, Refugees and Citizenship Canada.
- Managed caseloads efficiently while maintaining accurate records and tracking progress towards established goals.
- Advocated for clients'' rights when faced with discrimination or other challenges in order to secure fair treatment within the community.
Senior Account Manager
Unicargo
03.2021 - 08.2022
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Ocean Import/Export Coordinator
Unicargo
11.2020 - 02.2021
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Communicated information and instructions to and from vendors to research and resolve operational problems.
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Handled pricing, routing, and operations for over 700 shipments every month.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior Customer Service Representative Lead
Unicargo
06.2020 - 10.2020
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements.
- Scheduled and air bookings for hazardous and nonhazardous materials and simple and complex cargo shipments.
- Maintained customer satisfaction with forward-thinking strategies while focused on addressing customer needs and resolving concerns by employing timely and on-point solutions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Junior Accounts Payable
ROMZ International Co. Inc.,
02.2016 - 06.2020
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled client correspondence and tracked records to foster office efficiency.
Education
Graduate Diploma - Immigration And Citizenship Law
Queen's University
Remote08.2023
Bachelor of Arts - Psychology
York University
Toronto, ON06.2022
Bachelor of Arts - Psychology - Exchange Program
Tel Aviv University
Tel Aviv, IL2018
High School Diploma -
Stephen Lewis Secondary School
Vaughan, ON06.2016
Skills
- Excellent attention to detail
- Meeting deadlines
- Analytical and Critical Thinking
- Strong organizational skills
- Immigration inquiries
- Visa applications
Certification
- Regulated Canadian Immigration Consultant, R731332
Additional Information
- Fluent in English, Russian, and Hebrew
- Sage 50 Pro Accounting
- Microsoft Office – Word, Excel, PowerPoint, Outlook and Access
- Adobe Acrobat, Monday, FreshDesk, Airtable, Creatio
Timeline
Settlement Worker
Jewish Immigration Aid Services (JIAS)
01.2023 - 09.2024
Senior Account Manager
Unicargo
03.2021 - 08.2022
Ocean Import/Export Coordinator
Unicargo
11.2020 - 02.2021
Senior Customer Service Representative Lead
Unicargo
06.2020 - 10.2020
Junior Accounts Payable
ROMZ International Co. Inc.,
02.2016 - 06.2020
- Regulated Canadian Immigration Consultant, R731332
Graduate Diploma - Immigration And Citizenship Law
Queen's University
Bachelor of Arts - Psychology
York University
Bachelor of Arts - Psychology - Exchange Program
Tel Aviv University
High School Diploma -
Stephen Lewis Secondary School
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