Yorusalem Russom
York,CA
Summary
Dynamic hairstylist with a proven track record at Own Business, excelling in appointment scheduling and customer consultation. Recognized for mentoring junior stylists and enhancing client satisfaction through personalized hair care plans. Highly motivated self-starter skilled in advanced hair techniques, fostering strong relationships to boost client loyalty.
Overview
13
13
years of professional experience
Work History
Hairstylist
Own Business
02.2017 - Current
- Managed appointment scheduling to optimize daily workflow and minimize wait times.
- Mentored junior stylists in advanced techniques and customer service practices.
- Advised clients on hair care techniques and products to enhance overall satisfaction.
- Delivered exceptional hair services, including cuts, color, and styling to diverse clientele.
- Developed personalized hair care plans, improving client retention and loyalty.
- Implemented inventory control measures, ensuring availability of high-quality products.
- Resolved client concerns swiftly, enhancing overall salon reputation and trustworthiness.
Customer Service Representative
KassaGrandMall
02.2018 - 01.2024
- Managed customer inquiries and resolved issues efficiently through effective communication skills.
- Trained new staff on company policies and customer service best practices to enhance team performance.
- Developed and implemented strategies to improve customer satisfaction ratings over time.
- Streamlined complaint resolution processes, reducing response times significantly while maintaining service quality.
- Analyzed customer feedback to identify trends, informing improvements in product offerings and services.
Housekeeper
CAPITAL HOTEL
09.2012 - 03.2015
- Managed daily cleaning routines to ensure high standards of hygiene and cleanliness.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Oversaw inventory management for cleaning supplies, optimizing usage and reducing waste.
- Implemented quality control measures to enhance overall service delivery and client satisfaction.
Education
High School Diploma -
Middle Secondary School
Asmara,Eritrea05-2015
Skills
- Quick learner
- Appointment scheduling
- Hair styling techniques-
- Customer consultation
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Hair extensions
- Men and women haircuts
- Natural hair care
- Hair analysis
- Hair straightening
Languages
English
Limited Working
Timeline
Customer Service Representative
KassaGrandMall
02.2018 - 01.2024
Hairstylist
Own Business
02.2017 - Current
Housekeeper
CAPITAL HOTEL
09.2012 - 03.2015
High School Diploma -
Middle Secondary School