DANIEL DSA
York,Canada
Summary
Structural Exterminator License holder with a customer-focused approach and proven track record in supervision and customer service. Seeking to utilize expertise in pest control and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Lucky's Meat (FreshCo)
03.2020 - Current
- Managed daily operations and ensured inventory control, quality assurance, and adherence to food safety standards
- Led a team of employees and promoted a culture of accountability with precision
- Implemented health and safety protocols to maintain a sanitized work environment
- Developed and presented plans for resolving efficiency, cost, and profit issues
- Implemented strategies to capitalize on emerging opportunities
- Identified improvement areas, focused decisions on making changes, and facilitated necessary changes
- Identifying and addressing customer needs promptly and efficiently
- Maintained positive working relationships with staff and management
- Utilized computers to manage inventory, schedule tasks, and track performance
- Efficiently resolved customer complaints leading to increased satisfaction and loyalty
CUSTOMER SERVICE
Lucky's Meat (FreshCo)
06.2018 - 03.2020
- Provided friendly and professional customer service, ensuring positive shopping experiences
- Offered prompt resolution of customer queries by providing precise details about products, promotions, and services
- Maintained cleanliness and organization of the customer service area in compliance with health and safety guidelines
- Collaborated with cross-functional teams and departments to exceed customer expectations and increase sales revenue
- Demonstrated strong product knowledge, maximizing customer experience and boosting sales
- Delivered outstanding customer service by promptly resolving queries and conducting transactions via point-of-sale systems
- Facilitated inventory management and streamlined order processing through proficient use of smart device apps
- Participated in ongoing training programs to enhance product knowledge, customer service skills, and operational efficiency
SOCIAL WORKER
Fr.Muller Charitable Hospital
08.2013 - 02.2018
- Delivered assertive rehabilitation and case management services to mentally ill patients at high risk within the community
- Conducted assessments and administered counseling services through the utilization of electronic health records systems
- Consulted and collaborated with healthcare professionals to ensure seamless patient-family care
- Collaborated with disabled or impoverished individuals to identify available financial resources and community programs
- Provided exceptional patient service through prompt answering and addressing of inquiries
- Offered mental health assistance to underprivileged individuals and facilitated access to necessary public services
Education
DIPLOMA - EARLY CHILDHOOD EDUCATION
NORTHERN COLLEGE OF APPLIED ARTS AND TECH
Scarborough, Ontario02.2020
BACHELOR - SOCIAL WORK
ST. ALOYSIUS COLLEGE (AUTONOMOUS)
05.2013
Skills
- Understanding of Pest Control Techniques
- Client Relationship Management
- Proficient in Computer Applications
- Sales and Service Skills
- Analytical Problem Solving
- Precision in Execution
- Effective Communication
- Collaborative Teamwork
- Effective Time Management
- Quick Learner
- Stress Management
- Inventory Control
- Inventory Oversight
Certification
- Structural Exterminator License
- Valid Driver's License
- First Aid and CPR/AED level C
- WHMIS
LANGUAGES
English: Full Professional
Hindi: Full Professional
Timeline
SUPERVISOR
Lucky's Meat (FreshCo)
03.2020 - Current
CUSTOMER SERVICE
Lucky's Meat (FreshCo)
06.2018 - 03.2020
SOCIAL WORKER
Fr.Muller Charitable Hospital
08.2013 - 02.2018
BACHELOR - SOCIAL WORK
ST. ALOYSIUS COLLEGE (AUTONOMOUS)
- Structural Exterminator License
- Valid Driver's License
- First Aid and CPR/AED level C
- WHMIS
DIPLOMA - EARLY CHILDHOOD EDUCATION
NORTHERN COLLEGE OF APPLIED ARTS AND TECH
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