Lopes Elsa
York,ON
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Caledonia Bakery
Toronto, Ontario
08.2016 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Bank Teller
Bank Of Montreal
Toronto, Ontario
09.2018 - 02.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Education
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary S
Toronto, ON07-2015
Skills
- Customer Relationship Management
- Cash counting
- Financial product knowledge
- Product Knowledge
- Paperwork Processing
- Inbound and Outbound Calling
- Information Security
- Scheduling
- Complaint resolution
- Team work
- Quick Learner
- Quick Thinking
- Effective prioritization
- Workload balancing
- Coach relations
Languages
Portuguese
Professional
Spanish
Professional
Timeline
Bank Teller
Bank Of Montreal
09.2018 - 02.2024
Customer Service Cashier
Caledonia Bakery
08.2016 - Current
High School Diploma -
Bishop Marrocco/Thomas Merton Catholic Secondary S
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