Abdulkadir Dula
Calgary,AB
Summary
Dedicated professional with extensive experience in housekeeping and customer service, notably at Rocky view General Hospital. Excelled in maintaining high standards of cleanliness and organization, leveraging skills in chemical handling and effective communication. Demonstrated ability to enhance team efficiency and customer satisfaction, showcasing a strong work ethic and teamwork capabilities. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings, and municipal buildings nightly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper
Rockyview General Hospital
04.2024 - Current
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Ultra Cleaning
CIBC Bank
09.2023 - Current
- Distribute cleans towel and toiletries.
- sweep,mop,wash,wax,and polish floors
- Dust furniture,vacuum,carpeting and area rugs,draperies and upholstered furniture
- Clean disinfect and polish kitchen and bathroom fixtures and appliances
- Organize my time and work load
- Make sure all cleaning supplies are stored probably
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Coordinated post-entry activities on customer's behalf.
Customer Service
Referral Hospital
01.2018 - 08.2021
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Paradise Valley College
08-2022
Skills
- Teamwork&collaboration
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Complaint handling
- Documentation and reporting
- Effective communication
- Call centar experience
- Active listening and quack learning
- Health and safety compliance
- Physically strong
- Chemical Handling
Languages
English
Professional Working
Arabic
Professional Working
oromo
Native or Bilingual
Amharic
Full Professional
Certification
- CPR &First Aid&AED
- WHMIS certificate
- Common safety Orientation
- Food Safety certification
- Alberta Security Guard lisence
Timeline
Housekeeper
Rockyview General Hospital
04.2024 - Current
Ultra Cleaning
CIBC Bank
09.2023 - Current
Customer Service
Referral Hospital
01.2018 - 08.2021
- CPR &First Aid&AED
- WHMIS certificate
- Common safety Orientation
- Food Safety certification
- Alberta Security Guard lisence
High School Diploma -
Paradise Valley College
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