Aidy Neri Espiritu
Calgary,Canada
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service 1 (Casual)
Rockyview General Hospital
- Current
- Basic food preparation in accordance with AHS standards and procedures.
- Packaging and portioning food items.
- Cleaning and sanitizing equipment, dishes, tables and serving areas.
- Preparing food according to set guidelines and menus
Food Counter Attendant
Tim Hortons
09.2024 - 01.2025
- Main duties are guest service related tasks- preparing and serving food and drinks, cleaning, and providing a friendly and welcoming environment.
- Complies with and enforces all Tim Hortons operating standards
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Helping the Baker to bake some goods if needed
Food Service Supervisor
Tim Hortons
06.2022 - 08.2024
- Trains, orientates and monitors new team members.
- Supervises Team members to ensure primary and secondary duties are completed.
- Monitors and ensures all store policies are followed by team member during the shift.
- Completes all required shift documentation.
- Assists the Restaurant Manager in driving sales and transactions during their shift.
- Responsible for shift cash procedures.
- Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety and employment standards and applicable legislation.
- Assists in the running of company-wide incentive programs.
- Monitors for, responds to and reports to store management about unsafe acts and conditions.
- Checks to ensure that all product and packaging is properly merchandised and stocked.
- Maintains operational efficiency through use of positioning charts and pre-rush checklists.
- Complies with and enforces all Tim Hortons operating standards.
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Shift Supervisor
Starbucks Coffee
01.2017 - 01.2021
- Company Overview: Philippines
- During shift, directs partners to various workstations to reduce bottlenecks and to ensure speed of service, cleanliness standards, and operational needs are met.
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows operational procedures, including those for cash handling and safety and security, to ensure the safety of all partners during the shift. Utilizes operational tools to achieve operational excellence during the shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Delivers legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the 'Third Place' environment during each shift.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and impactful methods of recognition.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Maintains regular and consistent attendance and punctuality.
- Philippines
Barista
Starbucks Coffee
01.2013 - 01.2017
- Company Overview: Philippines
- Delivers legendary customer service to all customers by acting with a 'customer comes first' attitude and connecting with the customer. Discovers and responds to customer needs.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to maintain a clean and comfortable store environment.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the 'Third Place' environment during each shift.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and communicating them to the management team.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Maintains regular and consistent attendance and punctuality.
- Philippines
Education
Medical Office Assistant And Unit Clerk -
ERP College
Calgary, Alberta09-2025
Bachelor of Science (BS) - Psychology
Adamson University
03.2013
Skills
- Customer Service
- Operational Procedures
- Cash Handling
- Safety and Security
- Operational Excellence
- EMR/EHR System
- Medical Terminology
- Problem-solving
- Time management
- Teamwork and collaboration
Certification
- ProServe Certificate
- Food Safety Certificate
Timeline
Food Counter Attendant
Tim Hortons
09.2024 - 01.2025
Food Service Supervisor
Tim Hortons
06.2022 - 08.2024
Shift Supervisor
Starbucks Coffee
01.2017 - 01.2021
Barista
Starbucks Coffee
01.2013 - 01.2017
Food Service 1 (Casual)
Rockyview General Hospital
- Current
Bachelor of Science (BS) - Psychology
Adamson University
Medical Office Assistant And Unit Clerk -
ERP College
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