Abdelrahman Alsmadi
Mississauga,ON
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
1
1
year of professional experience
Work History
Sales Representative
HUSEEIN ABDULLAH STEEL INDUSTRIES
06.2022 - 10.2022
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Technical Support Specialist
Webhelp
06.2021 - 06.2022
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Diploma - Mechanical Engineering
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2024
Skills
- Regulatory Compliance
- Campaign Support
- Problem-Solving Strengths
- Customer Relations
- Sales Expertise
- Serve Customers
- Troubleshooting and Diagnosing
- Case Support
- Collaborative Team Player
- Friendly and Patient
- Communication skills (verbal and spoken)
Accomplishments
- Employee of the Month Award on company level(2 times)
- Achieved customer satisfaction target ( 9 months)
- Employee of the Month Award on team level (4 times)
- Trained and led technical support new team members.
- helped starting a brand new steel industry company for the first 4 months.
- contributed advertising a start-up business.
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Sales Representative
HUSEEIN ABDULLAH STEEL INDUSTRIES
06.2022 - 10.2022
Technical Support Specialist
Webhelp
06.2021 - 06.2022
Diploma - Mechanical Engineering
Humber Institute of Technology And Advanced Learning
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