Zahra Aejaz Ahamed
Edmonton,AB
Summary
Personable pharmacy professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
9
9
years of professional experience
Work History
Sales Representative
TELUS
10.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed and grew existing accounts as well as brought in new business within the territory.
- Provided effective business solutions at annual, on-site customer consultations, including recommendations from our catalog of over 40,000 quality products.
- Delivered legendary customer service with the help of our sales support team.
- Conducted presentations and promoted products in specific neighborhoods by visiting residents at their homes/doors.
- Traveled to different locations of Edmonton/surrounding areas along with the team.
- Have provided exceptional sales assistance to customers.
- Have conducted product demonstration to showcase features and benefits.
Site Management Coordinator
IQVIA
12.2020 - 08.2023
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Generate site list of appropriate investigators in accordance with the needs of the sponsor and specifications of the protocol.
- Submit investigators for review and check quality status.
- Distribute, track, negotiate and review the Confidential Disclosure Agreement (CDA’s) for Feasibility/ Site Identification with assistance from Management /Legal as appropriate.
- Maintain and update company information repositories and databases.
- Collect, review, and reconcile country Feasibility/Site identification/ Site Identification data and check for completeness and correctness to meet timelines of proposal process and independent feasibility assessments.
- Manage assigned opportunities/ projects/ programs for country and adhere to timelines and budget.
- Prepare site regulatory documents, reviewing for completeness and accuracy.
- Distribute completed documents to site and internal project team members.
- Support the updating and maintenance of internal systems, databases, tracking tools, timelines, and project plans with accurate and complete project specific information.
- Review, track and follow up the progress the approval and execution of documents, regulatory, ethics, informed Consent Form (ICF) and Investigator Pack (IP) release documents.
- Preparation of Labels for IMP used in Clinical Trial subjects.
- Uploading clinical trial related documentation to Sponsor and company platforms.
- Provide local expertise to SAMs and project team during initial and on-going project timeline planning.
- Inform team members of completion of regulatory and contractual documents for individual sites.
- Prepare site regulatory documents, reviewing for completeness and accuracy.
- Perform start up and site activation activities according to applicable regulations, SOPs, and work instructions. Distribute completed documents to sites and internal project team members.
- Under general supervision, serve as Single Point of Contact (SPOC) in assigned studies for investigative sites, Site Activation Manager (SAM), Project Management team, and other departments as necessary. Ensure adherence to standard operating procedures (SOPs), Work Instructions (WIs), quality of designated deliverables and project timelines.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Kept high average of performance evaluations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Skilled at working independently and collaboratively in a team environment.
Industrial Trainee
Micro Labs Pvt Ltd.
01.2020 - 03.2020
- Assisted engineers in developing prototypes for new products or process improvements, providing valuable insights from a manufacturing perspective.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
- Adjusted machines to increase productivity for runs.
- Collaborated with other departments to optimize production workflows.
- Loss control and productivity
- Pharmaceutical function included authorization of processes, line closure, implementing GMP practices, ensuring SOPs and Batch manufacturing records were written, reviewed, and updated.
- Paid attention to detail while completing assignments.
- Assisted in using all major laboratory technologies efficiently to improve processes and output.
- Assisted in packaging of prepared pharmaceutical product.
Front Desk Receptionist
Four Seasons Hotel Bengaluru At Embassy ONE
05.2015 - 11.2017
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered calls on a 4-line system, took messages, and handled correspondence between patients and office.
- Created a detailed checklist for invoicing clients used by all receptionists, saving over 12 hours each week.
- Notated minutes for meetings and emailed meeting summaries to relevant parties within 4 to 6 hours.
- Leveraged Microsoft Outlook and Calendly to schedule appointments with 22% more efficiency.
- Led the onboarding of 2 new receptionists by creating thorough documentation and providing 1:1 training over a 4-week period.
Education
BACHELOR OF PHARMACY - Attended College At Nargund College of Pharmacy
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
Bangalore10.2020
Skills
- Open Work Permit Holder
- Pursuing State Pharmacy License
- Pharmacy Law Compliance
- Prescription Filling
- Company Policy Compliance
- Pharmacology
- Drug Efficacy
- Pharmacy Software Mastery
- Confidentiality and HIPAA
- Regulatory Compliance
- Data Entry
State
AB
City
Edmonton
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Representative
TELUS
10.2023 - Current
Site Management Coordinator
IQVIA
12.2020 - 08.2023
Industrial Trainee
Micro Labs Pvt Ltd.
01.2020 - 03.2020
Front Desk Receptionist
Four Seasons Hotel Bengaluru At Embassy ONE
05.2015 - 11.2017
BACHELOR OF PHARMACY - Attended College At Nargund College of Pharmacy
RAJIV GANDHI UNIVERSITY OF HEALTH SCIENCES
Similar Profiles
Sarah BealeSarah Beale
Sr. Manager, Retail Programs at TELUSSr. Manager, Retail Programs at TELUS
Akhil SoniAkhil Soni
Sales Manager at TelusSales Manager at Telus
Roel HautvastRoel Hautvast
Software Developer at TelusSoftware Developer at Telus