Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abby DeJong

Ottawa,Canada

Summary

Smart-Serve and First-Aid certified professional proficient in foodservice operations with a proven ability to enhance kitchen and wait staff efficiency. Recognized for delivering exceptional customer service and fostering positive relationships with patrons. Committed to creating memorable dining experiences through attentive hospitality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Red Lobster
Ottawa, Ontario
02.2024 - 04.2025
  • Prepared and served beverages, ensuring quality standards were met.
  • Took customer orders and provided menu recommendations effectively.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Bartender

Boston Pizza
Embrun, Ontario
07.2023 - 01.2024
  • Mixed and served a variety of alcoholic and non-alcoholic beverages.
  • Managed bar inventory and maintained cleanliness throughout the bar area.
  • Monitored customer consumption to promote responsible drinking practices.
  • Poured wine, beer, and cocktails for patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Processed payments accurately and efficiently with POS system.

Server Assistant

Swiss Chalet
Ottawa, Ontario
08.2022 - 03.2023
  • Assisted servers in delivering food and beverages to customers efficiently.
  • Supported kitchen staff by preparing ingredients and assembling orders quickly.
  • Helped train new staff on restaurant procedures and service standards effectively.
  • Maintained cleanliness of dining area by wiping down tables after each seating.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.

Education

High School Diploma -

Lester B. Pearson Catholic High School
Ottawa, ON
06-2023

Skills

  • Customer service
  • Beverage mixing
  • Point of sale operation
  • High volume dining
  • Take-out service
  • Cash handling
  • Upselling techniques
  • Menu recommendations

Certification

  • Ontario Smart Serve Certified: valid until August 2028
  • First Aid + CPR Level C Certified: Valid until May 2027
  • Safe Food-Handler Certified: Valid until April 2027

Timeline

Food and Beverage Server

Red Lobster
02.2024 - 04.2025

Bartender

Boston Pizza
07.2023 - 01.2024

Server Assistant

Swiss Chalet
08.2022 - 03.2023

High School Diploma -

Lester B. Pearson Catholic High School

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Abby DeJong