Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaina Jones

Red Deer

Summary

Dynamic Food and Beverage Server with proven expertise in guest satisfaction and hospitality service from roles at Cash Casino and other establishments. Excelled in high-volume environments, enhancing customer experiences through exceptional service and food safety practices. Skilled in POS operation and maintaining composure under pressure, consistently delivering top-tier service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Cash Casino
04.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.

Food and Beverage Server / Bartender

Post and Row
09.2020 - 02.2023
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.

Food and Beverage Server

the Road House
09.2020 - 01.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Served food and beverages promptly with focused attention to customer needs.

Education

GED -

Hunting Hills High School

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Cash handling
  • Menu memorization
  • Customer service
  • POS operation

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • pro-serve certification


Timeline

Food and Beverage Server

Cash Casino
04.2024 - Current

Food and Beverage Server / Bartender

Post and Row
09.2020 - 02.2023

Food and Beverage Server

the Road House
09.2020 - 01.2023

GED -

Hunting Hills High School

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Shaina Jones