Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blessing Idris

Welland,ON

Summary

Proven in enhancing guest satisfaction and streamlining operations, I leveraged my expertise in food safety practices and exceptional guest service at D James Restaurant's. Adept at fostering teamwork and maintaining high sanitation standards, I significantly contributed to a positive work environment and efficient service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

D James Restaurant's
04.2019 - 07.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.

Hotel Housekeeper

Drake Hotel
01.2019 - 07.2023
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.

Kitchen Hand and Cook

D James Restaurant's
01.2020 - 01.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
  • Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Operated kitchen equipment in accordance with manufacturer instructions.

Dishwasher

D James Restaurant's
01.2020 - 01.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Inspected dishwashing equipment and reported issues to supervisor.

Education

Personal Support Worker

Niagara College
Welland, ON

High School Diploma - Science

Greater Tomorrow International College
Nigeria
07.2018

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Guest Relations
  • Flexible Schedule
  • Food Running
  • Order Accuracy
  • Safe Food Handling
  • Menu Recommendations
  • Sanitation Standards
  • Payment Processing
  • Reservation handling
  • Sanitation
  • Food presentation
  • Cleaning and sanitizing
  • POS System Operation
  • Food safety understanding
  • Beverage Preparation
  • Food and beverage pairings
  • Food Delivery
  • Table Setting
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Transactions and Cash Handling
  • Team Leadership
  • Decision-Making

Certification

1. Heart and stroke training (CPR)

2. Heart and stroke training (Standard first aid )

3. Safety check Advanced food safety Certification

4. Mental health first aid

5. DEMENTIA TRAINING Certification

6. WHMIS

7. Communicable Disease Surveillance (CDS)

8. TUBERCULIN SKIN TESTING

9. AGEING TRAINING

10. N95 FIT TESTING CERTIFICATE

11. IPAC Certifications

12. Nursing license certificate

13. Work Permit

14. Study permit

15. Smartserve certificate

16 .Police record check

17. COVID-19 VACCINE TESTING

Timeline

Kitchen Hand and Cook

D James Restaurant's
01.2020 - 01.2023

Dishwasher

D James Restaurant's
01.2020 - 01.2023

Food and Beverage Server

D James Restaurant's
04.2019 - 07.2023

Hotel Housekeeper

Drake Hotel
01.2019 - 07.2023

Personal Support Worker

Niagara College

High School Diploma - Science

Greater Tomorrow International College

1. Heart and stroke training (CPR)

2. Heart and stroke training (Standard first aid )

3. Safety check Advanced food safety Certification

4. Mental health first aid

5. DEMENTIA TRAINING Certification

6. WHMIS

7. Communicable Disease Surveillance (CDS)

8. TUBERCULIN SKIN TESTING

9. AGEING TRAINING

10. N95 FIT TESTING CERTIFICATE

11. IPAC Certifications

12. Nursing license certificate

13. Work Permit

14. Study permit

15. Smartserve certificate

16 .Police record check

17. COVID-19 VACCINE TESTING

Similar Profiles

CREATE PROFILE
Blessing Idris