Aayushi Patel
Scarborough,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
2
2
years of professional experience
Work History
Telecommunications Sales Representative
SP Data Digital
10.2022 - Current
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
Technical Support Advisor
Telus Communications
03.2022 - 09.2022
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
- Used ticketing systems to manage and process support actions and requests.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 20%.
Education
Post Graduate Diploma - Information Technology And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2021
Bachelor of Science - Information Technology Infrastructure
Ganpat University
Ahmedabad, India05.2019
Skills
- Cold Calling
- Telecom Industry Awareness
- Goal Setting
- Upselling Strategies
- Decision Making
- Product Knowledge
- Multitasking
- Time Management
- POS System Operation
- Customer Needs Assessment
- Teamwork
- Strategic Planning
- Fluent in English
- VPN Technologies
- Technical Documentation
- ITIL Framework
- Virtualization Technologies
- Customer Relationship Management
- Voice over IP
- Quality of Service
- Effective Customer Communication
- Client Needs Assessment
- Professional Relationships
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Punjabi
Professional Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Telecommunications Sales Representative
SP Data Digital
10.2022 - Current
Technical Support Advisor
Telus Communications
03.2022 - 09.2022
Post Graduate Diploma - Information Technology And Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Information Technology Infrastructure
Ganpat University
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